Front of House Team Member - Shoot Captain

at  Clays The City

LIFE AT CLAYS

Clays is the premier indoor interactive clay shooting experience and cocktail bar, bringing all the fun of a British clay target shooting weekend to the city. We are the perfect place to spend time with friends or colleagues for an adrenaline-fuelled, fun-filled experience day or night. With a completely unique proposition in the competitive socialising arena, our gamified version of Olympic clay target shooting makes clay shooting safe, fun and accessible for all. We are on an exciting adventure as we expand both domestically and internationally into key global markets where the appeal for Britishness and competitive gaming has tested strongly.
Careers at Clays are loaded with possibilities and as we grow our brand and business, we are also invested in developing our people, providing many opportunities for personal development and access to excellent training. We are building an amazing team of autonomous free thinkers who are passionate about creating amazing experiences for our guests. If you’re looking to join a company with a culture and working environment where integrity, fun and teamwork are prioritised, we might just be the place for you!

CLAYS VALUES

Just like our venues are designed for everyone, so is our workplace. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people, and that’s why we work hard to create an inclusive culture for everyone. We want the different perspectives, increased creativity and higher innovation that comes from diversity. So, as long as you are passionate about making a positive impact then we want to hear from you.
And of course, we’re looking for someone who’s going to live and breathe our Clays values, which is why we framed them as a set of questions that inform what we do:
Safe - Is it safe? For our team, our guests, the business, our partners.
Amazing experience - Is it delivering an amazing experience? We amaze, and are amazing. We bring fun, thrill, wonder and joy and deliver an experience like no other. Always striving to surprise, delight and exceed expectations
Lasting - Is it lasting? We are committed to making a positive contribution to our world, our team, our guests and our industry in a way that is sustainable and enduring. We are here for the long term, we create a strong impression and make lasting memories. There is always a part of our amazing experience to discover and we are constantly evolving.

SUMMARY OF POSITION

Clays floor teams are collaborative with a group of highly skilled individuals who are heavily cross trained. Clays offer a unique experience and we therefore have a unique role and requirements, this is where our Shoot Captains come in.
Our Shoot Captains are the soul of our competitive socialising experience. You will bring the experience to life for our guests. For this role, We are looking for exuberant individuals with big personalities who always bring the fun and positive energy. You will run a section of our gaming pegs and control the entire guests journey for multiple groups throughout the operation. Previous hosting experience will really help you in this role.
You will be expected to introduce the game, set guests up on the system and get them started. Show them how to use our Food & Beverage kiosks and support them in food and drinks orders. As well as ensuring that they are looked after with our 12 steps of service at every stage of their experience. You will understand our bookings system and how to manage the entire bookings journey, whilst also being an expert in our food & beverage operations, ensuring service is delivered to all gaming pegs in your section.
You will be a critical piece of the front of house team, always looking for opportunities to enhance the guest experience, giving hints tips and guidance, driving peoples competitive spirit and engaging them in the game.
Our Shoot Captains will be able to develop a rapport with the guest throughout their entire experience and leave them with a smile on their face, knowing your name and looking forward to come back.

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

• Host or hospitality reception / bookings management preferred but not essential
• Previous food and beverage service experience, restaurant or bar
• Always looking for opportunities to improve your knowledge and abilities
• Passionate about hospitality and creating amazing experiences
• A keen eye for detail with excellent written and verbal communication skills
• Ability to build lasting relationships with colleagues and clients
• Honest with strong moral principles
• Take initiative, can solve problems calmly and work well under pressure
• Someone who really enjoys interacting with people
• Love and engage with incredible food and beverage

Your role will include but may not be limited to the following responsibilities;

• You will be highly competent with our booking system
• On occasion you may run the reception and bookings for the service
• You will support the events team with group reservations
• You will be crucial to the smooth success of our corporate events
• Handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner.
• When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service.
• Able to flex your skills across our multiple front of house roles