Front Office Agent - Aethos Sardinia

at  Aethos

WHO WE ARE

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That’s the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That’s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

WHAT WE OFFER

• Internal training as well as training by external experts
• Work-life balance utilizing flexible staffing accounts
• Attractive development opportunities in a high-growth environment, domestically and internationally
• Family & Friends hotel rate
• Free gym & SPA usage
  We are very much looking forward to your application.
  Even if you don’t meet all the criteria, we would love to get to know you.
  Application should be in English

• Providing a warm and welcoming experience for guests
• Assisting guests with check-in, check-out, and inquiries
• Resolving guest concerns or issues with a positive and helpful attitude
• Answering phone calls and responding to emails promptly and professionally
• Communicating hotel policies, amenities, and services to guests
• Handling multiple tasks simultaneously, such as answering phones, assisting guests, and processing reservations
• Balancing various responsibilities during busy periods
• Managing reservations and room assignments accurately
• Ensuring all guest information and preferences are recorded correctly
• Maintaining a neat and organized front desk area
• Promoting additional services, upgrades, and special offers to guests
• Maximizing revenue opportunities through suggestive selling techniques
• Administrative activities such as reservation acceptance and entry in the PMS, cash register/credit card accounting as well as general office activities
• CRM Maintenance
• Porter / Concierge activities
• Invoicing