Front Office Agent (Receptionist) - Franchised

at  Marriott International Inc

Job Number 24045005
Job Category Rooms & Guest Services Operations
Location Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, Oklahotel (Pty) Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Duties and Responsibilities for a Front Office Agent or Associate (Receptionist)

• Check in and check out Guests.
• Prepare Guest invoices and take payments on arrival and even check outs,
• Do all arrival drops for the day including when having events.
• Update TV Screens as per Calendar of Events
• Able to explain all facility amenities upon arrivals.
• Able to check in a large group of people arriving at once.
• Able to Handle GUESTS Complaints
• Rectify arising problems or complaints using LEARN MODEL
• Perform administrative duties & do Direct Bills for corporate and Groups.
• Maintain a positive and professional approach with co-workers and GUESTS.
• Able to participate in Community Programmes
• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanour.
• Respond to all guest questions and requests.
• Answer and forward phone calls
• Manage guest bookings and reservations.

REQUIREMENTS

• Degree or diploma in Hospitality/ Hotel Management/ Tourism Management or Events Management, or any related certificate with 2 years of experience in the field or similar role.
• Customer-oriented individual with a good knowledge of hospitality industry standards
• Be attentive and able to solve problems on your own.
• Team Player, Goal orientated, Outspoken, Creative, and willing to work extra hours when needed.
• Able to work alone without supervision and work under pressure.
• Ability to spot and resolve problems efficiently.
• Capable of delegating multiple tasks
• Excellent written and oral communications skills
• Proficiency in Microsoft applications such as Word, PowerPoint and Outlook, Opera,
• Have knowledge of using Vingard System
• Ability to maintain a positive, friendly attitude even under high pressure.
• Excellent organizational and multitasking skills
• Professional attitude and appearance
  This company is an equal opportunity employer.
  frnch1
  Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you

• Check in and check out Guests.
• Prepare Guest invoices and take payments on arrival and even check outs,
• Do all arrival drops for the day including when having events.
• Update TV Screens as per Calendar of Events
• Able to explain all facility amenities upon arrivals.
• Able to check in a large group of people arriving at once.
• Able to Handle GUESTS Complaints
• Rectify arising problems or complaints using LEARN MODEL
• Perform administrative duties & do Direct Bills for corporate and Groups.
• Maintain a positive and professional approach with co-workers and GUESTS.
• Able to participate in Community Programmes
• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanour.
• Respond to all guest questions and requests.
• Answer and forward phone calls
• Manage guest bookings and reservations