Front Office Assistant - SEASONAL JOB

at  Joivy

ALTIDO BY JOIVY

Part of the Joivy Group, ALTIDO is one of the leading companies in Europe for the management of apartments, villas, aparthotels, and hotels. Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels.

ROLE & TEAM

This role requires active communication with guests mainly in person, in writing, using Joivy’s communication platform, and over the phone.
The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.

YOUR RESPONSIBILITIES

• Ensuring a smooth day to day running of Joivy Hotels
• Checking arrivals list daily and highlight special guest requests if any
• Checking that all keys/cards are ready for the arrivals
• Checking and counting keys/cards after all guests’ departure and reports if any are missing
• Checking rooms are prepared and ready for guests’ arrival by working with the housekeeping team. This would involve scheduling cleaning and ensuring staff members know what rooms to clean and when.
• Reporting to in-house maintenance team any maintenance issues before, during, and after guests’ stays
• Replying to guests’ inquiries and messages
• Conducting room checks to ensure all guest rooms are up to standard and are ready for guest arrival
• On occasions assisting the in-house housekeeping staff with some main duties
• Providing high-level customer service to all guests that enter Joivy Hotels