Front Office Asstistant Manager

at  Sonesta

JOB DESCRIPTION SUMMARY

Responsible for assisting the front office manager in managing the front office function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.

REQUIREMENTS

• Excellent phone & verbal communication skills.
• Minimum of 2-3 years’ experience in a similar role at an upscale hotel
• 4 year college degree preferred
• Previous supervisory hotelexperience preferred.
• Flexible schedule.
  Additional Job Information/Anticipated

JOB TASKS:

• Performs all guest service representative tasks in a superior manner.
• Oversees late checkout and stay over requests.
• Oversees all room changes.
• Oversees showrooms for sales.
• Oversees hotel availability in local area.
• Ensures that all appropriate computer generated reports are printed in a timely manner.
• Oversees preparation of VIP arrivals.
• Oversees preparation for group arrivals.
• Ensures the credit check report is completed on every shift.
• Oversee airline crew arrival preparation process
• Report/log all guest issues in weblog/groupme and update gust profiles accordingly
• Ensures that all room discrepancies are cleared.
• Oversees blocking of special room requests for next day’s arrivals.
• Maintains a neat and orderly control desk and area.
• Consistently presents a polished and professional role model image to guests, coworkers, and other departments.
• Complete job duties as listed on their shift checklist in a timely manner and alerts director of front office if assistance is needed.
• Perform any other duties as assigned by the Front Office Manager, Director of Operations and General Manager.
• Coordinates out of order rooms with housekeeping and engineering
• Ensures posting of all charges.
• Inspects associates at the beginning of each shift to ensure grooming standards are met.
• Conduct pre-shift meetings before the start of each shift
• Ensure that the department’s schedule is prepared and posted by the weekly deadline
• Ensure that Travel Pass enrollment weekly and monthly goals are met
• Review Guestware, update Travel Pass member status, and prepare welcome letters accordingly
• Ensure that weekly advocate goals are met
• Monitor ADP, correct missing punches and approve payroll
• Assist in controlling expenses and minimizing waste in all areas of the front office. Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Conduct daily guest room and suite inspections ensuring Sonesta Standards are being met.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insuranc