Front Office Coordinator

at  Veeva Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

REQUIREMENTS

• Must be able to work in the office daily during business hours, 8 AM – 5 PM.
• Prior customer service or front office experience in a professional business office
• Excellent customer service and interpersonal skills
• Strong verbal communication and organization skills
• Self-starter with a positive, can-do attitude
• Google Suite, e-mail, and calendar management experience
• Intermediate skills Google Applications (Sheets, Slides, Docs), Canva, etc
• Adapts quickly to new technology
• Able to juggle multiple tasks with efficiency and accuracy
• Ability to adjust to changing environments
• Ability to lift up to 25 lbs

The Front Office Coordinator manages the reception and hospitality experience for Veeva’s New York City office. This person must be detail-oriented, exhibit strong customer service values, have proven time management skills, and be able to work in an environment that changes daily. This role is professional-facing and works closely with the Workplace Services Director and Office Manager, assisting with the daily operations of the office space.

What You’ll Do

• Provides the first impression to clients, partners, potential employees, and Veevans. Act as an ambassador for the company
• Demonstrate excellent customer service to guests and Veeva employees concerning office-related requests
• Maintain security by following procedures and controlling access (issuing access badges and visitor registration)
• Assist with facility requests, building maintenance, and vendor coordination to support the Office Manager
• Maintain reception and common area appearances (restocking items as needed, moving and occasionally washing dishware)
• Maintain and stock inventory of micro kitchen and office supplies
• Maintain cleanliness of the kitchen, as needed
• Manage incoming and outgoing mail, shipping (FedEx), and deliveries
• Provide administrative and project support to local teams as needed
• Coordinate on-site special events, customer meetings, team building, networking, and social events
• Coordinate Veeva’s participation in community events with city, state, and volunteer organizations