Front Office Duty Manager

at  Stamford Hotels Resorts

Job No: STAM2024030115
Location: Melbourne
Stamford Plaza Melbourne are currently seeking a Front Office Duty Manager to join our Front Office team. The successful candidate will be enthusiastic, bubbly and share a passion for delivering service to our guests that is exceptional in every sense. In this hands-on role, you will be a dynamic team player with excellent communication skills and the drive to make a difference. Similar experience in a five-star environment is preferred.

Representing the Stamford brand with every guest interaction
Responsible for the smooth functioning of the operation of the Hotel
Ensuring the safety and security of guests, staff and hotel property at all times
Handling guest complaints and resolving issues in an efficient and professional manner
Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
Meeting and assisting VIPs, groups and tours on arrival and departure
Coaching, leading and mentoring staff to deliver exceptional service
Assisting other operational outlets during peak service times