Front Office Integration Management - Banking - Singapore

at  Hays

As a Front Office Integration Manager, you will play an important role in being on the frontline of the integration program which is a trusted partner for Front Office teams to
ensure the seamless and effective client experience and being the key feedback provider to both Global and Regional teams to improve the on-going processes.

This is a critical role to ensure the success of client migration. You will:

• Act as the primary point-of-contact for Front Office colleagues in integration-related activities, including but not limited to the following:
• Client preparation activities for PBM to migration, e.g. support for client communications, client re-papering, queries on the migration process, information onproduct decommission;
• Oversee and track pre-migration data remediation activities on client accounts
• Oversee and track client consent completion
• Partner with various Business / Functional SMEs (such as Operation, Product Teams, Migration specialist) for timely issue resolution during post migration phase.
• Contribute the key feedback themes obtained to Central Familiarization Stream to supplement the internal training / support materials to bridge knowledge gaps and to continually improve the internal processes.

• Act as the primary point-of-contact for Front Office colleagues in integration-related activities, including but not limited to the following:
• Client preparation activities for PBM to migration, e.g. support for client communications, client re-papering, queries on the migration process, information onproduct decommission;
• Oversee and track pre-migration data remediation activities on client accounts
• Oversee and track client consent completion
• Partner with various Business / Functional SMEs (such as Operation, Product Teams, Migration specialist) for timely issue resolution during post migration phase.
• Contribute the key feedback themes obtained to Central Familiarization Stream to supplement the internal training / support materials to bridge knowledge gaps and to continually improve the internal processes