Front Office Lead - Trips and Tours Division

at  Up North Adventures

POSITION OVERVIEW:

As the Front Office Lead for the Trips and Tours Division, you will play a pivotal role in ensuring the smooth and efficient operation of our front office while also taking on key responsibilities in sales and marketing, wholesale account management, software management, human resources, policy and procedure development, funding, and licensing applications, and providing administrative support to the owner. This multifaceted role requires a dynamic individual with strong leadership skills, a keen eye for detail, and a passion for the outdoor tourism industry. The Front Office Lead reports directly to the owner.

QUALIFICATIONS:

• Bachelor’s degree in business, tourism, or related field preferred.
• Minimum of 3 years of experience in a leadership role within the tourism industry.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and experience with booking and POS systems.
• Knowledge of industry trends and best practices.
• Ability to multitask and prioritize in a fast-paced environment.
• Entrepreneurial mindset with a passion for outdoor adventure and sustainability.