Front Office Manager

at  Accor Apartments Realty

Located in Kingscliff just south of the Gold Coast / Northern New South Wales border is home to some of Australia’s finest beaches and World Heritage listed National Parks. Ready to welcome you to paradise are Peppers Salt Resort & Spa and Mantra Salt Beach Resort. Across this dual brand, three property resort we offer a range of first – class dining experiences, with two onsite restaurants, highly sought after conferencing and event spaces, pool bars and more. During your down time, head 20 minutes north to the Gold Coast or a quick drive south will see you in Byron Bay!
Purpose
As the Front Office Manager at Salt Resorts, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, promote cross-departmental engagement, and ensure the creation of unforgettable experiences for every guest. Along this journey, you will encounter moments of joy, overcome challenges, and collect unforgettable stories.
As a previous Front Office Manager or department head, your expertise will be instrumental in mentoring and guiding 24 team members across Salt Resorts in Kingscliff. With a combined total of 450 rooms, your role will draw upon your skills and experience to ensure the smooth operation of our establishments.
This role offers a competitive base salary from $82,000 + Super.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests and team, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

• Experience as a Front Office Manager in a resort style hotel
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Knowledge of Sihot PMS is advantageous but not essential
• Masterful in the art of communication, both the written and spoken
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
• Professional proficiency with Excel and Microsoft Suite for report development and analysis regarding forecasting, revenue, accounts, payroll and other metrics

Benefits of working for the Salt Properties as Front Office Manager

• Free Parking
• Casual Fridays
• Non Uniformed Role – Resort Business Attire
• 50% staff discount when dining on shift
• Flexible Work your Way Hours
• Our pool views from reception never get old!

Global Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests and team, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objective