Front Office Manager

at  Great National South Court Hotel

Great National South Court Hotel in Raheen, Limerick has a fantastic opportunity for an experienced Front Office Manager to join their exceptional and expanding team and oversee the daily operations of a busy front office department at senior level.
Reporting to the Deputy General Manager, the ideal candidate will ensure the smooth and efficient running of the front office and have a strong focus on business efficiency and performance. As the ‘face’ of the hotel, you will inspire your team to deliver excellent customer service and be passionate about the guest experience from start to finish.
We are proudly certified as a Great Place to Work since November 2023 and are certified as an Excellent Employer for 2024 for the second year running and have been certified as an Outstanding Employer for 2024 as part of Failte Ireland’s Employer Excellence Program. We offer structured programs for growth and career advancement through our Great National Gateways Academy as we consider our employees to be our greatest asset.
If you are looking to progress to the next step of your career, we would love to hear from you.

Duties & Responsibilities:

• Strive for excellence in guest satisfaction by ensuring exceptional service standards are consistently met and anticipating their needs.
• Ensure all the Hotels guest’s requests are met at all times by offering excellent customer service while maximising revenue.
• Address guest concerns promptly and work proactively to enhance the overall guest experience
• Achieve rate adherence, cross-selling and up-selling targets whilst ensuring the guest journey is memorable and exceeds expectations.
• Recruit, train, and mentor department team members to enhance their skills, knowledge, and professionalism.
• Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
• Participate in weekly HOD meetings and prepare next steps, action plans and outcome reports on a continuous basis.
• Complete annual appraisals and career progression plans with all team members and identify a training needs analysis and succession pathway through the Great National training academy.
• Analyse guest satisfaction data to identify trends and areas for improvement.
• Manage department resource needs and rostering through Alkimii.

The ideal candidate:

• Bachelor’s degree in Hospitality Management, Business Administration or a related field.
• Minimum of 3 years of progressive experience in front office operations, ideally at supervisory or managerial level.
• Previous experience with Hotsoft is advantageous.
• Exceptional leadership and team-building skills, with the ability to inspire and motivate a diverse workforce.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proven track record of driving guest satisfaction and operational efficiency.
• Strong organisational and multitasking skills, with the ability to work effectively under pressure.
• Flexibility to work varying shifts and weekends, as required.
• Hands on approach, with can do attitude
• Highly motivated and have great management & communication skills
• Have a passion for their role within the Hotel and take pride their professional presentation
• Have a mature and pleasant manner for dealing with customers and team members alike
• Be capable of excellent upselling of all areas of the Hotel from the front office

What we can offer you:

• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our teams success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site parking
• Uniform provided.

Great National South Court Hotel is an equal opportunities employer

• Strive for excellence in guest satisfaction by ensuring exceptional service standards are consistently met and anticipating their needs.
• Ensure all the Hotels guest’s requests are met at all times by offering excellent customer service while maximising revenue.
• Address guest concerns promptly and work proactively to enhance the overall guest experience
• Achieve rate adherence, cross-selling and up-selling targets whilst ensuring the guest journey is memorable and exceeds expectations.
• Recruit, train, and mentor department team members to enhance their skills, knowledge, and professionalism.
• Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
• Participate in weekly HOD meetings and prepare next steps, action plans and outcome reports on a continuous basis.
• Complete annual appraisals and career progression plans with all team members and identify a training needs analysis and succession pathway through the Great National training academy.
• Analyse guest satisfaction data to identify trends and areas for improvement.
• Manage department resource needs and rostering through Alkimii