Front Office Manager

at  Marriott International Inc

Job Number 24094554
Job Category Rooms & Guest Services Operations
Location The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

QUALIFICATIONS & EXPERIENCE:

• Experience with OPERA property management system or similar
• Relevant experience in a similar managerial role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

ABOUT THE ROLE:

The Front Officer Manager will lead the successful execution of all Front Office operations and associates. You will strive to continually improve guest and associate satisfaction and maximize the financial performance of the department. As the leader of this department you will be proactive within the operations and ensure that standards and procedures are being followed and lead the team while assisting with meeting or exceeding property goals.

KEY RESPONSIBILITIES:

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations
• Develop specific goals and plans to prioritise, organise and complete your work.
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Plan and execute team building activities so associates feel valued for their contributions
• Be a dynamic and thoughtful leader by empowering and supporting your team
• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals
• Drive loyalty through our loyalty programs and guest experiences