Front Office Manager - Sudima Kaikoura

at  HIND Management

ABOUT THE ROLE

If you are passionate about service and have a smile to match, we are seeking a Front Office Manager for our beautiful Sudima Kaikoura Hotel. This is a full time role on our Leadership Team.
This key role manages the smooth and efficient day to day operations of the Front Office reporting to the Hotel Manager.
You will be able to lead the Front Office Team to deliver an incomparable service experience and communicate at all levels. Managing and reporting the day-to-day operations of our front office will be high up on your priority list. You will be responsible for ensuring our guests are satisfied with their experience and solving any problems that arise through efficient multi-tasking.
As a Front Office Manager you are a true leader, and are passionate about coaching and inspiring the Front Office team through their hospitality careers. You will have at least 3 years of relevant experience and previous people management experience is a must.
This is a permanent, full time role based at Sudima Kaikoura. The salary rate is $65,000 with a guaranteed minimum of 40 hours per week.

ORGANIZATIONAL RESPONSIBILITIES:

Environmental, Social, and Governance (E.S.G) Commitments

• Our People: Celebrate diversity and Inclusion, ensure inclusion of Te Reo Māori and people with Disabilities and Neurodiversity as a priority within our organization at every opportunity, focusing on the wellbeing and growth of our people and communities in line with our values and ESG commitments.
• Environmental sustainability: within the scope of your position ensure decisions, materials and supplies are in line with our ESG commitments for environmental sustainability.

REQUIRED QUALIFICATIONS & RESPONSIBILITIES :

• NZQF Diploma (ANZSCO Skill Level 2)
• OR At least three years of relevant experience may substitute for the formal qualifications listed above
• Be responsible for ensuring a smooth check in and out process and guest satisfaction.
• Oversee and ensure Front Office and Guest Service departments are staffed and running effectively and efficiently.
• Oversee and ensure personal presentation as well as departmental grooming standards are held as per the company policies.
• Oversee safe evacuation of the hotel should the situation arise.
• Oversee rosters
• Be available to work all shifts
• Current LCQ, General Managers, and First Aid Certificate
• Excellent written and verbal English communication and interpersonal skills
• Essential understanding of all Front Office systems and processes
• Strong leadership ensuring department compliance across Health & Safety, Company Procedures, and legislation
• Report daily to the team and Hotel Manager
• Reporting on monthly budgets and P&Ls
• Have a full NZ Drivers License