Front Office Officer

at  Republic Of Singapore Yacht Club

Full-Time
Singapore

Specific Duties and Responsibilities

• Handles in coming and out going calls for the club, and to convert any messages. All members and staff telephone numbers, addresses are confidential.
• Take messages and distribute to respective department when required.
• Logs all wake-up call request and perform wake-up calls services.
• Possesses a working knowledge of the reservation section. Takes same day reservations and assist in taking future reservations for the officer in charge to follow up with confirmation
• Maintains a thorough knowledge of room rack rate, package plan and discounts available for the Marina Lodge.
• Coordinates room status updates with housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, day use and special requests. Inform housekeeping on any defect reported by guests to ensure job done/repaired.
• Thoroughly understands and adheres to proper credit, cheque and cash handling policy and procedures.
• Process guest check-in, ensure passport detailed are updated in the system, temporary RSYC is issue to guest with room number and payment mode.
• Posts, files all guest charges according to room number. Bucket check to be done in the afternoon to ensure posting is done correctly.
• Post all room telephone charges to the guest room bill daily.
• Handles member’s query on their account and collect payments as when required and any amount more than $500 when Finance is not around, to keep it in jackpot safe and counter signed by both staff.
• Type of Club’s merchandise for sale,
• Reads and initials the pass-on log book and occurrence book. Answers questions about events and activities within the club. Update activity board at 10pm daily.
• Handle and process booking of Mahjong rooms, control the issue of game sets. Collect Mahjong payment.
• Know and provide information on events being held in the Club
• Balances all cash/credit for rooms and miscellaneous at the close of shift.
• Maintains the cleanliness and neatness of front desk area and lobby.
• Issuing of visitor card for non–members when required & keep a record.
• To perform any other duties as and when assigned by superior.

• Handles in coming and out going calls for the club, and to convert any messages. All members and staff telephone numbers, addresses are confidential.
• Take messages and distribute to respective department when required.
• Logs all wake-up call request and perform wake-up calls services.
• Possesses a working knowledge of the reservation section. Takes same day reservations and assist in taking future reservations for the officer in charge to follow up with confirmation
• Maintains a thorough knowledge of room rack rate, package plan and discounts available for the Marina Lodge.
• Coordinates room status updates with housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, day use and special requests. Inform housekeeping on any defect reported by guests to ensure job done/repaired.
• Thoroughly understands and adheres to proper credit, cheque and cash handling policy and procedures.
• Process guest check-in, ensure passport detailed are updated in the system, temporary RSYC is issue to guest with room number and payment mode.
• Posts, files all guest charges according to room number. Bucket check to be done in the afternoon to ensure posting is done correctly.
• Post all room telephone charges to the guest room bill daily.
• Handles member’s query on their account and collect payments as when required and any amount more than $500 when Finance is not around, to keep it in jackpot safe and counter signed by both staff.
• Type of Club’s merchandise for sale,
• Reads and initials the pass-on log book and occurrence book. Answers questions about events and activities within the club. Update activity board at 10pm daily.
• Handle and process booking of Mahjong rooms, control the issue of game sets. Collect Mahjong payment.
• Know and provide information on events being held in the Club
• Balances all cash/credit for rooms and miscellaneous at the close of shift.
• Maintains the cleanliness and neatness of front desk area and lobby.
• Issuing of visitor card for non–members when required & keep a record.
• To perform any other duties as and when assigned by superior