Front Office Supervisor

at  Clayton Hotel Cardiff Lane

REQUIREMENTS:

• 6 - 12 months experience in a similar role.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their own initiative, as well as being capable of working as part of a team.

OBJECTIVE OF THE ROLE

Reporting to the Front Office Manager, the Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest’s requests are met at all times and revenue is maximised.

KEY DUTIES AND RESPONSIBILITIES

• Ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay rom all department personnel.
• Assist in achieving goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Assist in efficiently and effectively controlling front office departmental operations.
• Work with the management team to ensure strong morale amongst the team at all times.