About the job

About the Company

Hyatt Centric Malta is looking for an experienced and passionate Front Office Supervisor to join our dynamic Front Office team. This is an exciting opportunity to take the next step in your hospitality career within a globally recognized five-star hotel brand.

About the Role

As a Front Office Supervisor, you will support the Front Office leadership team in ensuring the smooth day-to-day operation of the Front Desk while delivering exceptional guest experiences and maintaining Hyatt's high standards of service.

Responsibilities

• Supervise Front Desk operations during assigned shifts
• Lead, motivate, and support Front Office team members
• Ensure seamless check-in and check-out experiences for guests
• Handle guest requests, complaints, and special requirements professionally
• Monitor service standards and guest satisfaction levels
• Assist with room allocations, reservations, and billing procedures
• Coordinate with other hotel departments to ensure excellent guest service
• Support training and development of Front Office colleagues

Qualifications

• Previous experience in a Front Office role within a hotel environment
• Supervisory experience is preferred
• Excellent communication and interpersonal skills
• Knowledge of Opera PMS or similar hotel management systems is an asset
• Fluency in English; additional languages are highly desirable
• Ability to work flexible shifts, including weekends and public holidays

Required Skills

• Leadership and team management
• Exceptional customer service skills
• Strong problem-solving abilities
• Excellent organizational and multitasking skills
• Attention to detail
• Ability to work under pressure in a fast-paced environment
• Professional and positive attitude

Why Join Hyatt Centric Malta?

• Be part of a globally recognized Hyatt five-star property
• Career growth and development opportunities
• Supportive and professional working environment
• Work with a passionate team committed to delivering exceptional guest experiences

Equal Opportunity Statement

Hyatt Centric Malta is committed to diversity and inclusivity in the workplace.

Requirements added by the job poster

• • 1+ years of Hospitality experience