Front Office Supervisor

at  The Maritime Hotel

The 4*Maritime Hotel has an exciting prospect for a Front Office Supervisor to join their team.
This is the perfect opportunity for a hospitality professional who has a passion for customer service, works well on their own initiative and has laser focus on attention to detail to gain valuable experience and to take the next step in their career.

QUALIFICATIONS AND SKILLS

• Previous experience in Front Office or Reception role in similar sized property
• Exceptional communicator
• Proven ability to manage and motivate a team

• To ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay from all department personnel.
• Working on the reception desk, check in, check out and dealing with customer enquiries.
• Handling telephone enquiries for all areas of the hotel offering the highest standard of customer service
• Assist in efficiently and effectively controlling front office departmental operations, including accurate billing, overseeing room allocations, guest special requests, rostering, handling guest issues
• Attention to detail in relation to all admin work.
• Ensure you maintain a complete and expert product knowledge of the hotel including pricing, menu options, room capacities, equipment usage in order to best advise the potential customer and maximise yield potential.
• Use of the hotel’s reservations system.
• Leading and motivating the Front Desk team.
• Work with the management team to ensure strong morale amongst the team at all times.