Frontline Customer Experience Full time I Kallang SGLab I From 2100 SGD

at  Decathlon Singapore

Ready to play ?
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you’re smashing goals or conquering the great outdoors, Decathlon’s got your back – because winning is our favorite sport!

What is our culture like ?

• Where decisions spark High-fives :

Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs!

Our game plan? Preserving the world together!

• Your career touchdowns :

At Decathlon, we’re not just talking about career growth – it’s a wild ride! Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure!

• Live for sports ? Now do it for a living :

At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations!
The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction.

WHO WE ARE LOOKING FOR;

• People who are VITAL in their daily activities.
• People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.
• People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.
• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.
• Sports Lover and Sports Passionate.

• I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy
• I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer’s demands and expectation
• I ensure that our users/customers have a seamless checkout experience
• I manage and optimize back-end cash floats and balances
• I actively manage click and collect services in retail store
• I assure the safety of my teammates and users/customers at my work place
• I share my sport passion and positive energy with my users/customers locally
• I take initiative for my training and development
• I am responsible for satisfying my users/customers enquiries via email and call