FROST INSURANCE AGENCY CLAIMS REPRESENTATIVE

at  Frost Bank

IT’S ABOUT SUPPORTING PEOPLE, OUR PEOPLE.

Are you ready to provide next level support to help deliver top-quality experience and service? Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you like working in a fast-paced environment and have a goal-orientated mindset? If so, the FIA Claims Representative could be for you!
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

ADDITIONAL PREFERRED SKILLS:

• Previous claims experience
• Associates in Claims (AIC) designation

• Process first reports of routine claims in accordance with company claims procedures and service standards
• Prepare and submit initial and follow-up reports to Producers and/or Manager on assigned claims in conformity with established procedures
• Monitor claims status and adjuster performance in accordance with FIA standards
• Assist clients with any problems that arise in claims process, referring questions and complaints to the appropriate party as necessary
• May assist Producer with claims review process with clients as needed
• Monitor insurance carriers to keep reserves down on open claims and notify management of issues when appropriate
• Provide information for adjusters and other company personnel as requested.
• Create and maintain claim logs and update claim activity
• Always taking action using Integrity, Caring, and Excellence to achieve all-win outcomes