Fulfillment Coordinator, APAC (Short-Term Employee)

at  Sonos Inc

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.
This role can be either office based (Southern Cross, Melbourne) or from home (AU wide) - or a combination of both. The role is initially a short-term 6-9 month contract with the potential to be extended.
Sonos is looking for an exceptional Fulfillment Coordinator to join the APAC Fulfillment Team here in Australia. Our team aspires to create the ultimate customer experience for our dealer partners so they in turn can support our end customers at retail. We work every day to provide an excellent service to key retail both in ANZ and across Asia Pacific, making sure they have the right product in stock at the right time. In ANZ you’ll be working with key retailers such as JB Hifi, Harvey Norman and The Good Guys.
As a part of the Global Fulfillment team, the Fulfillment Coordinator is responsible for providing excellent day-to-day operational support to our retail partners. We’ll provide you with product training and give you speakers to take home, so you can enjoy music throughout your entire home!
What You’ll Do

Weekly responsibilities include…

• Enter and release orders for our exciting new products
• Check inventory levels vs forecast
• Share an update on inbound stock to fulfill backorders
• Report to the commercial team on the success of our newest products preorders
• Provide a customer with a copy of their invoice
• Help a customer arrange the return of a faulty product
• Work with our logistics team to resolve a delivery issue

What You’ll Need

Basic Qualifications

• 1-2 years experience in customer service or fulfillment operations
• A basic understanding of Logistics
• Experience using Excel in a business environment
• Skilled in written and spoken communication, ideally in B2B scenarios
• Experience with ticketing and order management systems (SAP, EDI and Salesforce a plus)

Preferred Qualifications

• A passion for music, technology and sound. An understanding of networking is a bonus
• Decisive, service minded, action oriented, and empathetic in nature
• A strong team player with a Sonos first mindset, committed to a positive customer experience
• Takes ownership of open issues and communicates clearly with management

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.
Your profile will be reviewed and you’ll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience

• Enter and release orders for our exciting new products
• Check inventory levels vs forecast
• Share an update on inbound stock to fulfill backorders
• Report to the commercial team on the success of our newest products preorders
• Provide a customer with a copy of their invoice
• Help a customer arrange the return of a faulty product
• Work with our logistics team to resolve a delivery issu