Full-Time Receptionist

at  Hooverwood Indianapolis Jewish Home Inc

JOIN THE HOOVERWOOD LIVING FAMILY!

Hooverwood Living is looking for a friendly, dedicated Receptionist.

QUALIFICATIONS FOR RECEPTIONIST:

• Minimum high school degree
• Friendly/Customer Service oriented personality
• Stable prior work history
• Working knowledge of computers including Microsoft Office (Excel, Word, PowerPoint, Outlook) skills

• Maintaining the reception area in a friendly, clean, organized and professional manner.
• Greeting Residents, Residents’ families and friends, salespersons, and other visitors and directing each according to their needs.
• Answering all incoming telephone calls and making connections with proper persons. Taking messages or forwarding calls to voicemail for Department Heads and Supervisors.
• Referring calls requesting various information and determine the proper source.
• Provide clerical support for the facility by using the front desk computer to create Resident Admission Forms, business and thank you letters, and other requested documents or spreadsheets.
• Additional clerical support on a regular basis for the Business Office, Medical Records, Nursing Administration, Human Resources and any other clerical task as assigned by the Front Desk Coordinator.
• Photocopying, folding, cutting, sorting and laminating as needed/requested.
• Assuring all clerical information worked on at the front desk is kept confidential and secure per Hooverwood and HIPAA policies and guidelines.
• Selling meal tickets to employees and guests. Balancing meal box at beginning and end of each shift.
• Follows proper protocol for all emergency codes, i.e. when the FIRE ALARM goes off, checking the fire panel to locate area of FIRE then announcing /page the location of CODE RED. Once confirmation is received of a fire or a false alarm then dial the Fire Department informing them of the situation. Then announcing an all clear when the situation is over.
• Responsible for the security of everyone that comes through the front door. May request employees to show their purses, bags, etc. for a visual inspection.
• Responsible for locking/unlocking the front door at designated time.
• Assures family members and visitors sign in/out and abide by the facility visiting hours.
• Assures each package/delivery is directed to the proper department.
• Issuing job applications to anyone requesting them. After the applicant has completed the application, place the completed application in either Human Resources mailbox.
• Redirect confused Residents, who may attempt to wander off facility premises, to the area they are to be in. If the Resident cannot be redirected, call the unit for a nursing staff member to come and assist the Resident.
• Logging residents out and back in when they leave the building (for any reason).
• Notifying the IDT Group when a resident passes away.
• The Receptionist shall fully comply with all aspects of Hooverwood’s Corporate Compliance program and its Code of Conduct.
• The Receptionist cannot pose a direct safety or health threat to others in the workplace.
• The Receptionist shall perform any other tasks as may be assigned by the CEO, CFO, Administrator, and/or the lead receptionist.
  Requirements: