Full Time Receptionist

at  VetPartners

We are looking for a full time Receptionist to join our team !
As a Receptionist at South Eastern Animal Hospital you’ll play a pivotal role in delivering exceptional client and patient care. The role is full-time, and we are happy to work with the successful applicant to help them achieve a great work-life balance.

ABOUT YOU

We are seeking someone who is passionate about patient care, with the ability to provide a high level of veterinary service and share this skill and knowledge with others.

This position is perfect for you if you:

• Thrives in providing exceptional customer/patient service.
• Self-motivated, enthusiastic, positive, and dynamic.
• Smart and professional appearance.
• Open to continuous learning by improving performance, increasing own efficiency, initiating courses of action, and willingly take on new responsibilities.
• Can flex style, knowledge, solutions, and experience to the audience.
• Excellent interpersonal skills with the ability and confidence to liaise at a management level.
• Ability to work effectively independently and as a part of a team.
• Strong planning and organisational skills, both proactive and reactive.
• Able to manage numerous competing priorities and maintain a flexible approach.
• Punctual and reliable
• Ability to demonstrate a proactive common-sense approach to solving problems.
• Excellent verbal and written communication skills.
• Ability to manage a fast-paced, constantly changing business environment, responding efficiently to high-pressure situations.
• Competent in Microsoft Office applications (Word, Excel, Outlook).

SKILLS REQUIRED

• Excellent attention to detail.
• An understanding and empathy for the important role animals play in people’s lives
• Ability to work both autonomously and as a collective.
• High levels of positive energy, motivation, and a passion for the brand.
• Ability to build relationships with internal and external parties.
• Exceptional written and verbal communication.
• Ability to be ‘hands-on’ as well as delegate where required.
• Effective time management and organisational skills with the ability to prioritise workload.
• Ability to work under pressure, mitigate risks and be solution-focused.
• Make informed decisions and respond with confidence to challenges from others.
• Develop and implement effective operational processes and procedures.
• Ability to analyze and understand commercial information to implement key business initiatives.
• Maintain information: Ezyvet and other online systems
• Data entry and file management

QUALIFICATIONS/EXPERIENCE

• Experience as a receptionist.
• Veterinary industry experience would be highly regarded.
• Experience with ezyVet is highly regarded but not essential.
  If this sounds like you, and you would like to apply, please send your resume and cover letter to Jess
  Jess.pearson@vetpartners.net.a

• Execute, monitor, and lead all aspects of the reception.
• Ensure communication is effective.
• Customer service troubleshooting, including support for consulting and surgical bookings prioritising seeing urgent cases and/or deferring appointments when circumstances dictate.
• Assist in developing and implementing checklists for the various reception roles.
• Ensure the patient remains the focus at the core of all decision-making.
• Create an environment that maximises the fear-free experience of all patients.
• Provide support to veterinarians and nurses whilst always upholding the company values.
• Maintaining information in Ezyvet
• Assisting clients with pet insurance claims
• Assisting Veterinary Nurses and Veterinarians as required
• Greeting and managing clients and patients .
• Client and patient data management.
• Helping clients with OTC products such as flea, tick and worming treatments.
• Managing multiple incoming phone lines and directing calls
• Scheduling appointments and communicating booking requirements to clients
• Communicating patient arrivals and emergencies to clinical staff
• Finalising invoices, processing client payments and balancing the till.
• Maintaining a clean and presentable front of house
• Completing a variety of administration tasks