Full Time Service Advisor

at  Lanhams Motor Group

Location: Griffith NSW
Hours: 8am to 5pm Monday - Friday
Reports to: Service Manager
Remuneration: Retainer
A great opportunity is available to become part of our team and be provided with ongoing development to enhance your career. Lanhams Motor Group are an employer who believes in rewarding the hard work of their employees, so you will be given a competitive remuneration package, career advancement opportunities and support from your fellow team members.

KEY RESPONSIBILITIES

• Ensure the Service Department contributes to providing top level customer service and follow up
• Ensuring high quality of service work
• Develop new business opportunities
• Promote the dealers service departments capabilities and strengths
• Determine customers’ needs and communicate these to the service shop to fix it right the first time and deliver the vehicle on time
• Achieve targeted service appointment rate
• Identify potential marketing opportunities
• Promote dealer service benefits to potential customers
• Increase customer market share
• Increase service and parts sales
• Utilize the Service Appointment system to maximize the facility and manpower capacity
• Provide clear cost estimates of work to be done
• Monitor the work progress and keep customers informed of changes to cost and or completion times.
• Ability to create clear precise customer invoices
• Take all necessary actions to resolve customer complaints in the shortest possible time
• Conduct customer service follow up
• Carry out all tasks required according to standard work procedures
• Ensure all manufacturer’s warranty policies are adhered to

To be successful in this role, applicants will:

• Strong customer service, time management, decision making, organisational skills
• Excellent communication skills – both written & verbal
• A problem solving ‘can-do’ attitude
• Is motivated by client satisfaction
• Good computer knowledge is necessary
• Be able to build a great rapport and relationships with customers
• Ability to work in a team environment
• Professional presentation
• Accuracy to attention to detail
• Be self-motivated to achieve personal training objectives
• Hold a current Full NSW driver’s license
• Be able to drive a manual vehicle
• Strong mechanical knowledge and previous experience in similar role
• Passion for the automotive industr