Functional Business Analyst - Dynamics 365

at  Halcyon Knights

Functional Business Analyst, Dynamics 365 Customer Engagement – CE
Working for Cricket Australia means that you become a part of Australia’s proud history and help
us look toward the future. We are seeking to drive bold, transformative change in digital
experiences, junior participation, culturally diverse inclusion, gender equality and sustainability,
re-imagine the W/BBL, build player connection through storytelling and play our part in
developing the game globally.
Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much
more than just a game; it brings people together and binds us all through our shared
experiences.
This is your opportunity to join a purpose led organisation that truly makes a difference to
Australians.

WHO WE ARE LOOKING FOR

• Relevant tertiary qualifications: Bachelor or Master’s degree in Business, Technology or HR

related discipline

• Relevant Microsoft certifications in Dynamics 365 including; Fundamentals, 365+, Power

Platform Consultant are highly desirable

• Strong knowledge of Dynamics 365 applications and features including customisation,

configuration and management

• Experience with data import, export, migration techniques within Dynamics 365
• Ability to map and optimise business processes and requirements to drive solutions
• You will have a strong analytical and commercial mindset that can look around corners
• Proficiency in working collaboratively with cross-functional teams, including technical

developers, project managers and end users

technical requirements for Dynamics 365 implementations

• Designing and proposing solutions that leverage Dynamics 365 capabilities
• Customisation and configuration of Dynamics 365 environments including; entities, forms

This is an exciting time for us, as we have a role for a Functional Business Analyst, Dynamics 365
& Power Platform within our Technology department. We’re looking for someone to revolutionise
cricket’s business processes to elevate efficiency and drive growth. If you consider yourself
crafting custom solutions, managing seamless integrations and guiding our organisation through
strategic innovations, we want to hear from you. We have big ambitions for this space, so we’re
looking for drive, passion, and energy to bring our plans to life.

Reporting to the Product Manager, CRM Platforms, you’ll be responsible for:

• Collaborating with stakeholders to understand business needs and translating them into

technical requirements for Dynamics 365 implementations

• Designing and proposing solutions that leverage Dynamics 365 capabilities
• Customisation and configuration of Dynamics 365 environments including; entities, forms,

workflows and dashboards to meet business needs

• Testing and quality assurance including; unit testing, integration testing and user acceptance

testing to ensure solutions meet business needs

• Providing training and support to end users, ensuring they are proficient in using the Dynamics

365 system and can troubleshoot common issues

• Continuous improvement through regular review and optimisation of Dynamics 365 solutions

from user feedback and evolving business needs

• Keeping updates of new Dynamics 365 and Power Platform features and industry trends to

ensure we are continuously improving in line with best practice