Fund Operations - Client Service Lead - Vice President

at  JPMorgan Chase Co

JOB DESCRIPTION

Are you passionate about delivering outstanding service to clients across the region? Then, this is your opportunity to join the Fund Services Operations team under Securities Services Operations, assuming a key role in the successful managing client delivery and building effective working relationship with the clients.
As a Client Service Lead - Vice President within Fund Services Operations Services Delivery team, you will be reporting to the Asia Head of Fund Services Operations Transformation and Services Delivery. You will work closely with Fund Services Operation teams across the regions and managing client facing teams to ensure service delivery standards are maintained, and successfully delivered to service-level agreement commitments. In addition, you will manage client change requirement and provide valued, efficient and market best service on an ongoing basis, working to onboard new clients and protect and maintain existing clients.
You will need to provide clear direction and leadership, whilst driving your team forward in promoting staff development and process improvement whilst also providing efficient service-level agreement reporting and performance metrics. In this role, you will also execute the fund services operations’ strategy and modernize the client experience.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Bachelor’s Degree in Finance, Accounting, or related disciplines
• At least 10 years of experience in fund administration, financial reporting, fund accounting, and/or auditing related roles
• Strong understanding of fund services operations, including fund accounting, financial reporting, transfer agency, and alternative investments
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders
• Demonstrated leadership capabilities and the ability to inspire and motivate teams to achieve their best
• A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/ time-sensitive initiatives

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Prior experience in developing a diversified team that will report to you by setting objectives and building career pathways
• Prior experience in managing difficult conversations and be comfortable with performance management when required
• Preferably qualified Chartered Accountant/Master of Business Administration
• Prior experience working in a high growth team, start-up environment, adaptable, agile in approach and able to work in a constantly evolving business

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Represent J.P. Morgan as operational contact for client(s) across fund services products
• Ensure proper execution on client deliverables, communicate client status updates and provide Key Performance Indicators to senior management to ensure appropriate escalation and prioritization of all client issues.
• Provide guidance, direction, and support to project teams, promoting a collaborative and productive work environment.
• Facilitate smooth transitions during system upgrades, process changes, and organizational restructuring, ensuring minimal disruption to operations.
• Promote highly customer centric and leading by example to provide leadership and delivering exceptional service experience on a daily basis
• Manage client change requests in partnership with client, client services, product, product development through the life-cycle of the request
• Collaborate closely with Leadership Team and wider functions to enable consistent and effective operational processes whilst championing process improvement and change from concept to final delivery