Funeral & Memorial Consultant

at  Southern Coop

We have an exciting opportunity to join our Funeralcare team as a Funeral & Memorial Consultant.
We’re offering a permanent full-time role (30 hours per week) working Monday to Friday between 9am and 5pm at our branch in Farnborough.
We are seeking an individual who is extremely passionate about building relationships, helping people, and delivering great service for the bereaved. At Southern Co-op we’ll support you in your career development and provide full training.

KEY SKILLS REQUIRED

• IT literate and a competent user of MS Office
• Great communication skills
• Organised with strong attention to detail
• Can display resilience and be comfortable working alone in branch
• High level of understanding, empathy, and compassion

• Welcoming and putting our clients at ease, guiding them through the process of arranging the funeral of their loved one. Building rapport and relationships that exceed our client expectations and are sensitive to their individual needs.
• Making sure funeral arrangements, memorialisation orders and aftercare services are perfect by ensuring accuracy and high attention to detail in every aspect. This will involve liaising with internal Southern Co-op departments as well as external suppliers, all while keeping in touch with the family throughout.
• Maintaining compliance with company policies, statutory legislation, internal KPIs, Funeral Director Code and FCA regulation - understanding the assurance this brings to our clients.
• Ensuring correct care of the deceased, for example, conducting daily checks. You’ll also facilitate Reflection Room visits for families.
• Being proactive in community engagement initiatives, both individually and as part of team events. Positively promoting the End-of-Life Services / Southern Co-op brand to become the community’s choice.