FX-Trade & Money Market Support – Client Services Representative, Officer

at  State Street

FX-Trade & Money Market Support – Client Services Representative, Officer
Who we are looking for:
We are looking for a Client Services Representative in our London office to join the team. You will support the trading of our international client base using a wide range of products which form part of the Global Link Trading Suite, such as Currenex, FX Connect, TradeNexus and Fund Connect. You will be joining State Street Global Markets. Our new division combines advanced technology, best execution and servicing expertise with proprietary market research and insights to support clients in decentralized and Regulated financial markets.
Why this role is important to us?
You will be joining State Street Global Markets digital team, our new division that combines advanced trading technology, best execution and servicing expertise with proprietary market research and insights to support clients in decentralized financial markets. Together with other teams across our company, you will be working on the evolution of our award-winning GlobalLink technology platform into a multi-asset solution that will include crypto, central bank digital currency, blockchain and tokenization.

What you will be responsible for:

• The position is client facing with a strong emphasis on client service and problem resolution.
• Providing first and second level application support to include monitoring of system events and the notification of potential problems across all product offerings.
• The team will also interact with second and third level teams such as Development, Product, Sales, Technical Operations and Integration.
• Working with a sense of urgency in the handling of all incoming queries via email and telephone.
• Investigating trade breaks and provide resolution on behalf of clients or their custodians when required.
• Support Application Programming Interface (API) connections.
• Customer account and user set up administration.
• Provide daily, weekly and monthly reports for our customers.
• Actioning internal change requests in relation to production systems.
• Actioning change requests on behalf of clients and banks.

What we value:

These skills will help you succeed in this role:

• Able to think quickly, troubleshoot and problem-solve in real-time.
• Excellent verbal and written communication skills.
• Superior organizational and retention skills, telephone etiquette and listening skills
• Eagerness to learn new products and technology – this includes our own proprietary trading software and common market protocols such as FIX Protocol.
• Able to work successfully as part of a Global team.

Education & Preferred Qualifications:

• Degree level preferable though not essential
• A Level minimum or equivalent. Computer Science or business studies or similar subject would be preferable but not essential.
• Basic understanding of Financial Markets and Foreign Exchange (preferable).
• Ideally you will have experience with FX trading systems and have some knowledge of operating systems such as Windows, Linux or Unix.
• Scripting experience would be beneficial.

Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.

What you will be responsible for:

• The position is client facing with a strong emphasis on client service and problem resolution.
• Providing first and second level application support to include monitoring of system events and the notification of potential problems across all product offerings.
• The team will also interact with second and third level teams such as Development, Product, Sales, Technical Operations and Integration.
• Working with a sense of urgency in the handling of all incoming queries via email and telephone.
• Investigating trade breaks and provide resolution on behalf of clients or their custodians when required.
• Support Application Programming Interface (API) connections.
• Customer account and user set up administration.
• Provide daily, weekly and monthly reports for our customers.
• Actioning internal change requests in relation to production systems.
• Actioning change requests on behalf of clients and banks

These skills will help you succeed in this role:

• Able to think quickly, troubleshoot and problem-solve in real-time.
• Excellent verbal and written communication skills.
• Superior organizational and retention skills, telephone etiquette and listening skills
• Eagerness to learn new products and technology – this includes our own proprietary trading software and common market protocols such as FIX Protocol.
• Able to work successfully as part of a Global team