GBSC - Senior Business Data Analyst

at  Crawford Company

Summary:
Analyzes data and presents findings to business owners. Assists Broadspire GBSC management in developing dashboard and scorecards to represent metric results.

Job Scope:

• Responsible for reviewing assigned business processes from end to end to identify and address operational and technological risks and identifying opportunities to improve efficiency.
• Expert understanding of current state of business processes to inform recommendations to quickly solve intricate problems.
• Consolidate data into actionable summaries to ensure stakeholders have the information necessary to make informed business decisions.
• Conduct data analysis to generate business solutions that support efficiency and productivity in providing customer satisfaction.
• Assist in testing reports and work with the manager to define project scope and needs.
• Leading small projects and assisting managers on larger, more complex projects related to operational business functions.
• Collaborate closely with developers to implement the requirements of the clients need.
• Assist or gather business requirements needed for system modifications, enhancement, and implementations.
• Design dashboards and data visualizations to communicate meaningful metrics and insights.
• Find opportunities for improvement in reporting, modify existing solutions, techniques, or processes to improve our data-driven performance.
• Support system conversions, upgrades, enhancements.
• Develops and/or maintains new or improved processes based on findings and analysis.
• Plans, coordinates, and implements all phases of moderately complex reporting and data analysis.
• Charts existing business processes to define current business activities for the development of procedures and models.
• Collaborate closely with Broadspire GBSC management to effectively communicate the root causes of customer success or failure, thereby contributing to the identification of requirements for product enhancement and development.
• Works with business owners to build account specific strategies that will lead to measurable success.
• Main point of contact and subject matter expert that supports in coaching, training, and operations of more junior team members.

Functional Knowledge:

• Bachelor’s degree in Statistics, Math, Economics, or related field
• At least five (5) years’ experience in a professional environment
• Has handled data analysis projects.
• Internship or Co-op experience in related field is strongly preferred.
• Argumentative essays that demonstrate clear analysis of complex problems and holistic thinking
• Lean Certification or any QMS certification.
• Advanced in MS Excel and PowerPoint
• Some experience in MS Access preferred.
• Any other programming or database experience preferred.
• Capable of quickly learning new tools as needed and training others in the use of those tools.
• Understanding of the scientific method
• Excellent logic
• Understanding of statistics preferred
• Ability to articulate complex concepts simply for a non-technical audience.

Please refer the Job description for details