Gen AI Solution Architect with GCP

at  Capgemini

JOB DESCRIPTION:

• Experience in designing and implementing Conversational AI & GenAI solutions
• Leads the development and execution of end-to-end operational strategies and plans that enhance the client and consumer experience and successful execution of Contact Center pursuits.
• Contribute to overall solution and service design, including operating model, service standards, and staffing pyramid, as well as staff vetting and hiring to build a high-performing team that successfully delivers outcomes for targeted client priorities.
• Expert capability to estimate, size, come up with dependencies/assumptions in AI & CCaaS solutions & operating Contact Centers.
• Proven ability to assess and provide strategic guidance to resolve mission-critical problems, create outcome-focused policies, and establish procedures that achieve business objectives.
• Expertise/Experience with the application and infrastructure ecosystem in terms of Products and technologies for Contact Centers
• Proven success in transforming solutions into deliverables, in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR/ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract Management, Vendor Management, etc.
  Minimum 8 to 12 years of consulting experience or other relevant experience related to the successful delivery of Contact Center Technology Solutions involving Amazon Connect for opportunities as part of the Presales solutions team
  Minimum 7 to 10 years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like ServiceNow, Zendesk and any other CRM platforms with additional experience in cloud platforms

Please refer the Job description for details