General Assistant - Part Time - Seasonal

at  Longleat Enterprises Limited

Cheddar Gorge and Caves is seeking multiple motivated and knowledgeable part-time General Assistants to join our team this Easter and help us continue our tradition of hiring engaged and productive employees.
Reporting to the Assistant Operations Manager, your role is pivotal as the initial point of contact for our guests. You will adeptly provide accurate information about available activities, all the while maintaining a clean and safe environment for guests, visitors, and colleagues. The nature of the work is diverse, encompassing both routine tasks and the ability to respond promptly to evolving situations. Your responsibilities span across the three operational departments at Cheddar, involving operations, retail (Gift Shop), and Food & Beverage (Café).

Key duties will include:

• To provide at all times the highest standard of service to customers in a polite, courteous and helpful manner.
• To ensure the highest standards of presentation and cleanliness throughout the premises.
• To have a good knowledge of Cheddar Gorge and Caves, its attractions and history.
• To provide guided tours and interpretation in the Caves and the Museum including fire lighting and flint knapping.
• To understand and have the ability to deliver food service safety compliance to the requirements of the Longleat food corporate policy.
• To assist with the rotation of stock, reporting any short-dated lines to the retail office.
• To operate the tills and be responsible for the security and accounting of all amounts of money handled during transactions in line with the cash handling procedure.

A LITTLE ABOUT US

Cheddar Gorge and Caves, which belongs to the Longleat Enterprises group, is a world-renowned attraction located in an Area of Outstanding Natural Beauty and stands out as one of the most impressive natural landmarks in Britain.
Being England’s largest gorge, with a depth of 400ft and a length of 3 miles, this site presents an unforgettable experience for visitors throughout the year, showcasing stunning pinnacles and awe-inspiring caves.

• To provide at all times the highest standard of service to customers in a polite, courteous and helpful manner.
• To ensure the highest standards of presentation and cleanliness throughout the premises.
• To have a good knowledge of Cheddar Gorge and Caves, its attractions and history.
• To provide guided tours and interpretation in the Caves and the Museum including fire lighting and flint knapping.
• To understand and have the ability to deliver food service safety compliance to the requirements of the Longleat food corporate policy.
• To assist with the rotation of stock, reporting any short-dated lines to the retail office.
• To operate the tills and be responsible for the security and accounting of all amounts of money handled during transactions in line with the cash handling procedure