General Manager - Client Services

at  Mercy Health

Reporting to the Chief Executive Officer – Healthy Ageing, the General Manager - Client Services will be responsible for driving sales and quality customer outcomes across the Healthy Ageing division which is made up of the Residential Aged Care (RAC), Home Care (HC) and Seniors Living (SL) business portfolios.
In this newly created position, you will lead a small team of direct reports, but will be responsible for a larger Enquiry to Admissions (Sales and Business Development) team ensuring maximisation of occupancy opportunities and the expansion of other related business opportunities. You will also be responsible for the revenue optimisation team (AN-ACC Funding team)
This is a full-time (76 hrs a fortnight), permanent position based at our Richmond office with travel to other Mercy sites required. Hybrid working arrangements (3 days onsite; 2 days WFH) are available.

ABOUT US:

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.
Mercy Health’s Healthy Ageing Division is a national provider of aged care with 30 homes including 2,500 beds, home care business that services over 4,000 clients and 9 or 10 independent living villages with 437 units.

ABOUT YOU:

We are seeking a proven leader with demonstrable sales success within a complex, diverse and evolving environment that can evidence their values based leadership and offer an authentic, engaging and agile character.

We are seeking interest from candidates with:

• Tertiary qualifications in Business, Health Service Management or another relevant field
• 5-10 years of executive level CRM and / or managing sales teams experience
• 10 plus years’ experience in a sales hunter role with a successful track record in large complex sales
• Experience in a not-for-profit and/or health organisation is desirable.

Please refer the Job description for details