GENERAL MANAGER - CUSTOMER CENTER D-A-CH (M/F/D)

at  DYNAPAC FAYAT GROUP

ABOUT US

Dynapac is a leading supplier of high tech soil and asphalt rollers, light equipment and pavers, committed to strengthen customer performance by being a partner on the road ahead. Dynapac is represented worldwide via its own regional sales- and service offices, and cooperates with an extensive and professional distribution network. Headquartered in Wardenburg, Germany, Dynapac has production facilities in Europe, South America, and Asia.
Dynapac is part of the FAYAT Group.

WE ARE SEARCHING FOR A

General Manager - Customer Center D-A-CH (m/f/d)
Dynapac is a company that combines your deep regional commitment with international career opportunities. Continue to shape your future with us as PARTNER ON THE ROAD AHEAD!
As Thomas Kramer has accepted to take up a new role as Vice President Aftermarket, we are now looking for his successor and a person who wants to continue to effectively grow and develop our Customer Center D-A-CH.
This is a great career opportunity to further develop our market (capital equipment and aftermarket) in Germany, Austria and Switzerland with focus on increased market shares and customer centricity with profitability and quality always in mind.
The position is based in Wardenburg, Germany, and you will be a direct report to the Dynapac President.

EXPERIENCE REQUIREMENTS & KNOWLEDGE

You have a university degree in engineering or marketing or equal by experience. You are fluent in German with good knowledge of English.
We are looking for a person with experienced from Road Equipment and/or Manufacturing industry.
Ideally you will have hands-on experience from the field and have a clear understanding of how to develop the Aftermarket through third party distribution and direct distribution. Customer Center experience, and/or similar experience is preferable.

PERSONAL REQUIREMENTS

• You are dynamic and result-oriented team player with strong leadership skills
• You plan and work in a systematic and organized way, follow directions and procedures, commit to objectives and goals, drive activities and follow up to deliver results.
• You hold a holistic view, are open to new ideas and experiences, handle situations and problems with innovation and creativity and drive continuous improvement.
• You have excellent communication skills and can establish relations and networks with people inside and outside the organization.
• Customer focus is core, with a strong view on customer benefits and efficiency. You keep commitments, seek feedback to continuously drive business and customer satisfaction.
  You are dedicated to our brand value - “Your partner on the road ahead” and you firmly believe that there is always a better way!

As General Manager for CC D-A-CH, you have full responsibility for the consolidated results. You will act as facilitator as well as challenger to your teams and you will drive the business with a focus on profitability and growth.

• Safeguard a solid market share growth for both rollers and pavers
• Continue and maintain focus on aftermarket growth and profitability, maintaining and develop the organization
• Control of service variance and set-up action plans whenever applicable
• Safeguard customer satisfaction from aftermarket for all major contractors in the region
• Safeguard customer centricity and that we live our brand (Your partner on the road ahead)
• Have strong focus on price management with the objective to increase overall operating profit and market contribution
• Take full responsibility for Dynapac sales development, business financial key parameters, income statement and balance sheet, budgets and targets
• Solid focus on cost reduction and cost control, demonstrate efficiency, manage receivables, ensure collection
• Strong focus on organizational development, people management and training
• Actively support Digitalization projects in aim to increase efficiency towards customers and in internal operations
• People Management focus by:
• Develop and support a spirit of open communication, fairness and respect for the individual in all areas of operation
• Safeguard a healthy and safe working environment
• Propose and implement corrective actions to catch-up on deviations to plan
• Safeguard that Dynapac Code of Conduct & Safety, Health & Environmental policy is fully applied and understood in your organization
• Safeguard integrity and transparency of operations and of the legal structure, by making sure that financial guidelines are understood and applied