JOB OVERVIEW:

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance withCompany objectives. Responsibilities include working closely with the association, Board of Directors the developer and/orbuilder to manage and operate the community, facilitate solutions to problems between communities and internal supportstaff. Strong management skills, customer service skills and supervisory skills are required.

SKILLS & QUALIFICATIONS:

Education/Training: College Degree preferred, but not required.
Experience/Knowledge/Abilities: Must possess strong managerial background. Three (3) to five (5) years of experience within Property Management, Hotel and/or Retail industry strongly preferred. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity. Strong interpersonal, time management, and customer service skills required.
Computer literacy: Proficiency and working knowledge of Microsoft Office Applications. Strong communication (written
and verbal) skills required.

DISCLAIMER:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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• Acquires and maintains current knowledge of state regulatory agency statutes and the community’s documents,policies and procedures.
• Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to theBoard of Directors.
• Provides leadership and direction to effectively manage relationships with other business groups to ensure a highlevel of service and achievement of company and property goals and objectives.
• Develops and maintains an effective ongoing home-owners relations plan, implements initiatives, and maintains anoperating environment to achieve a satisfactory level of service as measured by formal and informal feedback andsurveys.
• Defines and implements goals relating to internal and external customers.
• Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thoroughanalysis and consideration for the goals of the asset as well as market conditions.
• Initiates contact with the new home owners, provides an introduction and orientation to the management staff andcommunity, reviews available services, and explains the rules and regulations.
• Manages resident’s relationships to ensure a high level of service including timely and complete resolution ofresidents concerns, coordinating special services and requests and conducting formal and informal inspections.
• Ensures property improvement and other construction related projects are completed on time and within budget byeffectively overseeing all construction projects.
• Establishes and maintains industry contacts and relationships in the property’s marketplace through involvement intrade organizations, property management and real estate associations and networking opportunities with vendoroutreach and peer groups.
• Supervises and oversees projects performed by Facilities Manager.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insurethat the service is being delivered.
• Demonstrates a routine and effective ability to adjust to changing circumstances.
• Listens attentively to questions and comments. Communicates in a professional and composed demeanor under allcircumstances.
• Responds to phone calls and correspondence in a timely, professional manner.
• Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potentialproblems.
• Maintains a professional relationship with BOD, Home Owners, staff, developers, builders and vendors.
• Encourages staff to behave in a professional manner and comply with company’s safety standards. Motivates staff towork as a team.
• Responds to questions accurately when asked and possesses good communication and composition skills.
• Ability to run a BOD or annual meeting when necessary.
• Creates a management report, which depicts the actual condition of the building, progress of specific projects andmakes clear and concise recommendations.
• Prepares professional presentation of reports, budgets, bids, etc.
• Supports the Company’s philosophy, goals and adheres to Company policies.
• Offers helpful input when asked for suggestions for improved policies and procedures.
• Observes all safety standards and participates in the Company’s efforts to provide safe work environment.
• Understands and follows directions given by direct supervisors as well as the BOD and conscientiously completesthem.
• Acts quickly and effectively when the situation demands it.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Schedules vacations in advance with consideration of back up during absence.
• Prepares accurate management report and submits them on a timely manner.
• Addresses Worker Compensation Incidents on a timely manner.
• Attends Manager’s meetings.
• Prepares for Board Meeting presentations.
• Handles contract evaluations professionally.
• Maintains financials.
• Updates Association Communication – Updates association info boards, prepare association newsletter and/or othercommunication with owners and residents.
• Performs associate evaluations and conducts staff meetings.
• Prepares a bid comparison analysis spreadsheet. Prepares and uses of RFP for bid solicitation (Request for Proposalwith scope of work detailed).
• Processes violations and closes them out. Processes work orders and close them out. Processes architectural controlapplications and closes them out.
• Monitors deficit funding and surplus, rollover if required.
• Possesses knowledge of assets cash balances and availability of funds for projects. Cash flow management for capitalimprovements.
• Reviews financial statements.
• Monitors aging report and ensures timely legal action regarding collections and any other legal matters before theassociation.