General Manager for Datacenter Field Operations

at  Microsoft

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a General Manager for Datacenter Field Operations.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I General Manager for DC Field Operations, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
As the GM for DC Field Operations, you will lead the delivery of world-class support services across several data center metros in the Europe, Middle East, and Africa (EMEA) Region. You will interact and maintain relationships with various authorities and partners across all sectors of the datacenter industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and availability. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success!
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

QUALIFICATIONS

Required Qualifications:

• 15+ years leadership and management experience in a production, mission-critical, 24x7 operations environment.
• 10+ years’ experience managing large vendor multi-year contracts and operating entities.
• 10+ years’ experience leading, directly managing, and influencing a diverse organization of full-time employees, across multiple disciplines and platforms.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or equivalent experience.
• Ability to successfully influence across a highly matrixed set of stakeholders to achieve objectives.
• Experience successfully managing high volume technical service delivery across a distributed portfolio.
• Strong working knowledge of physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.).
• Knowledge of critical environment concepts and infrastructure (e.g., Electrical Distribution, Mechanical Cooling Systems, etc.).
• A solid understanding of financial management, budgeting, and forecasting.Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, CSI, etc.).
• Project or program management experience and certification(s) (e.g., Six Sigma, Kaizen, PMI, etc.).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

RESPONSIBILITIES

As a General Manager for Datacenter Field Operations, your success is measured by:

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Datacenter Operations

• Empower a culture of safety, security, and compliance in all aspects of datacenter operations
• Creates alignments, drives collaboration and partnerships across the area(s) they are accountable for and across broader, related areas and parts of the organization.
• Sets, drives, and executes strategic plan for geography of accountability including influencing strategies across multiple stakeholders considering synergies with other products and cultures.
• Responsible for driving change and cultural transformation within their area of accountability as a coach, mentor, or program-leader.
• Leadership, management, coaching, and development of Microsoft full time employees across datacenters in your region.
• Collaborate, communicate, present, and negotiate effectively across groups of various levels and disciplines, such as government entities, senior Microsoft leaders, suppliers, partners, technicians, and customers.
• Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments.
• Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your region.
• Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your Region. This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans.
• Ensure financial management of your region including the development of detailed budgets, forecasts, and management of operational and capital spending.
• Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams.
• Collaborate with global and regional management teams and contribute to improvement programs.
• Sets strategy, champion and activate D&I plan, inclusion throughout talent process, and diversity recruiting strategy.
• Influences perspectives and actions, while providing counsel and insights to Datacenter leaders within their area(s) of accountability and leaders in related areas/area.
• Collaborate, present, and negotiate effectively across groups of various levels and disciplines, senior company leaders, engineers, suppliers, partners, and external customers.

Other

• Embody our culture and values.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter