General Manager

at  HealthOne

HealthOne is seeking a General Manager to provide onsite leadership & strategic direction for our growing multi-disciplinary healthcare business.
HealthOne allows individuals to conveniently access 8 key health & wellness services – family & walk-in medicine, dental care, mental health counselling, physical rehabilitation, wellness practitioners, optometry & optical, medispa & skin care, and more. We are thrilled to continue building a team that will help drive our mission of well-being empowerment and inspiration to as many people as possible.

JOB SUMMARY

In this engagingly unique opportunity, you will play an integral role in fostering a unified, innovative and community-centric environment at HealthOne by providing hands-on leadership in the areas of:

• People & Culture, Recruitment
• Site Operations
• Financial Excellence
• Strategic Growth & Development
• Patient Acquisition
• Patient Success & Experience

The General Manager will collaborate with the Assistant General Manager to ensure all pillars listed above are managed appropriately and executed on regularly in order maintain operational standards & encourage continuous growth.
The General Manager will also work closely with and receive high-level direction & support from the HealthOne leadership team across Clinical, Marketing, Finance, HR & Strategy functions. As such, our ideal candidate will have the ability to exercise sensible discretion, confident decision-making and thrive with a significant amount of autonomy.
If you are naturally inclined to develop relationships, able to execute sound business strategy, and are excited by the idea of playing a role in the promotion of health & well-being at the community level, we would love to hear from you!

REQUIREMENTS

• Bachelor’s Degree in healthcare administration, business, or similar area of study.
• Management experience within healthcare setting.
• Skilled in people management with a proven track record of training and coaching staff in a fast-paced, client-facing setting.
• Ability and passion for leading a team while creating a productive & positive workplace culture.
• Proficiency in strategic planning and managing budgets to ultimately achieve business targets.
• Experience with creation as well as implementation of policies & procedures.

Patient Success & Experience

• Promotes behaviours that encourage patient retention and facilitate interdisciplinary programs of care

RESPONSIBILITIES

People & Culture, Recruitment

• Trains, coaches, manages, empowers and inspires staff to deliver to their full potential.
• Analyzes workforce continually and identifies organizational gaps.
• Oversees recruitment and onboarding of staff across all practitioner and administrative functions when necessary.

Site Operations

• Ensures optimal site operations by managing staffing capacity, facilitating maintenance & infrastructure management and implementing relevant improvements.
• Develops, implements and maintains policies & procedures in order to ensure operational standards are maintained.

Financial Excellence

• Attains annual revenue goals through the development of tools, programs and internal controls as well as efficient expense & resource management.

Strategic Growth & Development

• Determines development opportunities, including but not limited to additional clinical services & programs of care, based on KPI metric analysis.

Patient Acquisition

• Drives patient acquisition efforts via marketing partnerships, digital platforms and loss leader channels.

Patient Success & Experience

• Promotes behaviours that encourage patient retention and facilitate interdisciplinary programs of care.

In this engagingly unique opportunity, you will play an integral role in fostering a unified, innovative and community-centric environment at HealthOne by providing hands-on leadership in the areas of:

• People & Culture, Recruitment
• Site Operations
• Financial Excellence
• Strategic Growth & Development
• Patient Acquisition
• Patient Success & Experienc

Success in this role will mainly be quantified by the following metrics:

• Employee satisfaction (employee engagement scores)
• Patient success (feedback scores, retention)
• Annual performance target attainment (EBITDA