General Manager, Highmark Stadium

at  Delaware North

THE OPPORTUNITY

As a General Manager of our football operation, you will be responsible for effectively and profitably
managing all aspects of our hospitality operation. Our ideal General Manager candidate shares our passion for delivering the highest quality of service to our guests - taking great pride in your work and the impact you have on a moment or occasion. You’re an inspiring leader who understands that training and developing your team is critical to the operation and you manage people, processes, budgets, and expenses successfully and effectively.
At Highmark Stadium, we provide food and beverage for concessions, luxury suites, catering, premium food and beverage in clubs, and team dining for our partner the NFL’s Buffalo Bills. We’re working behind the scenes and on the front lines – making each guest experience, moment, and memory the best it can be.

QUALIFICATIONS

• A minimum of 10-12 years’ management experience in the contract foodservice industry, encompassing in premium services, catering, and concessions in a sports venue.
• Experience operating in a NFL facility, sports or entertainment venue with a minimum of $20 million in annual revenue.
• Bachelor’s degree in Business Management or similar.
• Operational financial management accountability and budgeting experience.
• Prior project management experience preferred.

WHO WE ARE

Delaware North operates concessions, and premium dining at Highmark Stadium since dating back to 1992. The 71,870-seat venue is home of the NFL’s Buffalo Bills. Our culinary team creates locally and regionally inspired fare for the stadium’s concession outlets. Premium dining includes suites and clubs offering in-seat service.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer

• Maintain positive client relations through effective communication and prudent financial practices, while providing efficient services and quality products.
• Develop and manage all vendor relationships.
• Hire, train, and develop management team and ensure all team members at the venue are supported and managed effectively in order to provide an optimal experience for guests and team members.
• Determine and control staffing levels in an effort to maximize net returns to Delaware North and the client while maintaining guest service levels.
• Make operational recommendations and establish prices for products and services within approved budget.
• Be held accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment.
• Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, employment, and EEO guidelines.
• Verify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for finance, inventory, and payroll procedures are in place.