General Manager QLD

at  Camp Australia

At Camp Australia, children are at the heart of everything we do. We guide children’s growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow.
We partner with government, independent and religious schools across Australia. As every school is different, and every child is unique, we tailor our programs to consider each school, their community, their parents and children. We are continually improving the quality of our service delivery as we strive to deliver Service Excellence every day, every session.
We created our new values: courage, gratitude, respect, joy and belonging, by listening to the voices of everyone in our team, and they speak to who we aspire to be and how we act toward each other. Our values ensure we put people at the heart of our organisation and everything we do. At Camp Australia, we are building a culture that makes CA the best place to do the work our team loves!

This is a pivotal senior leadership role within Camp Australia, responsible for:

• Delivering on product strategy for Queensland and ensuring alignment to Camp Australia’s vision, mission, values and strategic priorities.
• Setting the strategic vision for the Queensland business that considers the sector (competition), stakeholders, any gap in the market and innovative opportunities.
• Driving cultural and behavioural change in how we operate and lead our field teams to be high performing.
• Managing expectations and performance that results in quality driven, compliant, and safe services whilst delivering an engaging program of activities, which delights our customers and consumers
• Delivering on financial goals of Queensland and having full P&L ownership.
• Providing insight of the internal and external environment that affects Camp Australia and to identify quality improvement opportunities

When successfully executed the role will demonstrate:

• improved consistency and quality of service delivery
• service innovation to deliver greater cost efficiency and/or better customer outcomes
• enhanced employee engagement and retention at all operations levels, and
• increased customer (School, Government, Sector Groups) advocacy yielding improved commercial results