General Manager - Technical Platform Operations.ICT Center of Excellence

at  MTN

This includes:

• Shaping the organization’s technological direction by staying updated on trends and advancements.
• Proactively implementing strategic initiatives, such as platform transitions, process automation, or integration of innovative technologies.
• Ensuring that services and support are available for customers whenever needed, demonstrating a commitment to the organization and its client

The GM Technical Operations plays a key strategic role at MTN Converged Solutions, responsible for overseeing the efficient operation of technical platforms and managing customer support. They lead a
team that leverages technology to drive the organization’s objectives.
Their portfolio includes technology strategy, planning, and maintenance,designing technology blueprints, ensuring world-class customer
support, and driving continuous improvement and automation. They also lead MCS internal shared IT and are responsible for the Busienss
Support Systems (BSS).

This includes:

• Shaping the organization’s technological direction by staying updated on trends and advancements.
• Proactively implementing strategic initiatives, such as platform transitions, process automation, or integration of innovative technologies.
• Ensuring that services and support are available for customers whenever needed, demonstrating a commitment to the organization and its clients