General Medicine Care Coordinator

at  KC Care Health Center

POSITION SUMMARY

General Medicine Care Coordinator works within the general medicine care team to support the non-clinical aspects of patient care. The General Medicine Care Coordinator will be responsible for connecting patients to community resources and screening patients for social needs. Some patient follow up with be required, but the majority of interactions will be on a one time basis. The General Medicine Care Coordinator will help the medical team fill in social gaps to help patient care run smoothly.

MINIMUM REQUIREMENTS

• 2 years of case management experience
• Case management experience with low-income, uninsured populations
• Experience in navigating health and social service systems

PREFERRED REQUIREMENTS

• Bi-lingual in English and Spanish
• Bachelor’s degree in social work or a related field

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with other team members, including providers, nurses, Behavioral Health Consultant, Health Insurance Navigators, CHWs and other staff.
• Review EHR schedule and collaborate with care team
• Meet with supervisor regularly to improve program and increase patient engagement in clinic services
• Ability to use multiple systems to document and check patient data
• Complete all telephone and face-to-face contacts with patients in a timely and professional manner.
• Evaluates the client’s eligibility for government entitlement programs (i.e. Medicaid, Medicare, Social Security etc.) and refers them as appropriate.
• Provides ongoing client referrals to appropriate community resources and services based on client need.
• Assist patient to schedule medical and social service appointments and attend appointments as needed or requested.
• Provide assistance with medical and behavioral health referrals to ensure client access and follow-through.
• Assist with coordination of medical records as needed for care continuity
• Assist patient in securing transportation to medical and social service appointments.
• Assist patient in obtaining necessary medications through patient assistance programs and other reduced cost programs.
• Complete all required documentation and data tracking in a detailed and timely manner.
• Assist with all other duties assigned.
• Must have strong PC proficiency and MS Office skills
• Must be able to manage time effectively in order to complete tasks and meet deadlines
• Must have good interpersonal skills with ability to relate to diverse groups of people and people on all levels
• Ability to prioritize workload and manage multiple tasks with different deadlines

DUTIES AND RESPONSIBILITIES, AS REQUIRED BY BUSINESS NECESSITY MAY BE ADDED, DELETED, OR CHANGED AT ANY TIME AT THE DISCRETION OF MANAGEMENT, FORMALLY OR INFORMALLY, EITHER VERBALLY OR IN WRITING. SCHEDULING, SHIFT ASSIGNMENTS, AND LOCATION MAY BE CHANGED AT ANY TIME, AS REQUIRED BY BUSINESS NECESSITY.

At KC CARE, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@kccare.org. KC CARE will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law