General Operations Manager - South Dublin

at  Be Independent Homecare

JOB DESCRIPTION

Be Independent Home Care is currently seeking to recruit a dynamic and experienced General Operations Manager for our South Dublin operations. This is a full-time role (Monday to Friday 9 am to 5 pm) based in our Dun Laoghaire office.

The Role:

• Reporting to the Director of Operations the General Operations Manager will manage all aspects of day-to-day operations for the South Dublin (CHO 6) region.
• To work with the Senior Management Team to achieve the annual operational objectives, including quarterly revenue targets and all other operational goals.
• To oversee all department functions in CHO 6 including recruitment and training, care supervision and client care, quality and compliance and scheduling.
• To supervise, manage and lead a team of dedicated Care Managers, Schedulers and Care Supervisors (who in turn coordinate the carer team), to ensure that service levels are maintained to the highest standards.
• To be responsible for ensuring carer capacity in the region driving business growth by working closely with the recruitment team.
• To ensure that carer capacity is prioritised to support all existing services and to facilitate regularly obtaining new HSE care packages, leading the team in targeting priority areas as they change.
• To work closely with and manage the Care Managers to ensure that the service delivery is of a consistently high standard and all quality standards are monitored and maintained.
• To work with the Client Relationship Manager in maximising reach to private clients and to advocate for the needs of all clients as they mature.
• To assist the Care Manager in overseeing the Care Supervisors, by monitoring client and carer numbers and providing resource and leadership as areas grow or when service or operational challenges arise.
• To work closely with the Scheduling team to ensure best use of carer capacity, balancing the scheduling requirements of long-term carers with attracting new carers, and maximising the retention of all quality employees.
• To develop and lead weekly team meetings to include the Care Managers, Schedulers and Care Supervisors bringing clarity to the weekly activity and agreeing focus and collaboration for the coming week.
• To lead relationships with the HSE by being the key point of contact, overseeing excellent service-related communication from the support team, fostering a trusting professional relationship.
• To oversee all HSE reporting and to ensure Quarterly KPIs and all weekly and monthly HSE reports are completed and submitted.
• To attend HSE Management meetings, providing transparent real time information and agreeing new requirements as they develop.
• To support tender and SLA preparation and ensure we meet our service level agreements with the HSE.
• To be responsible for all quality standards in the region and work with the Senior QSC Manager to keep all internal policies, procedures and protocols are up to date, fit for purpose and implemented.
• To run recruitment campaigns for support staff and carry out interviews as required.
• To maintain and promote company values ensuring that these core values are communicated from first point of contact, and during onboarding, giving cohesion and clarity to the roles and objectives of all employees
• To manage complaint handling and resolution.

• To be responsible for HR and performance management including resolution of issues.To be responsible for management of client and employee Health and Safety, Infection Control and PPE Management

Requirements

• Healthcare or Business Degree (or relevant equivalent), or higher.
• A minimum of 8 years post graduate professional experience.
• Demonstrated leadership ability with strong commercial and clinical management experience.
• Minimum of 3 years experience in Management in a home care company e.g. Care Manager, Area Manager, Regional Manager, Client Services Manager, Operations Manager, Head of Services, Regional Head of Services, Clinical Nurse Manager, Service Manager, National Support Manager, Care Operations Manager, General Manager, Team Leader.
• Thrive working in a fast-paced and busy office environment.
• Proven business acumen with an ability to balance driving revenue targets with supporting a quality driven service.
• A compassionate nature, and excellent leadership and communication skills.
• Superb organisational skills, ability to prioritise workload and multi-task.
• Strong attention to detail and ability to use initiative and work under pressure.
• Excellent interpersonal skills in addition to the ability to work independently and manage own time.
• Ability to work independently and as part of a team
• Strong IT aptitude, quick at learning new systems and sound knowledge of Microsoft Office applications (Word, Outlook, Excel).
• Fluent English speaker.
• Appropriate permission to work full time in Ireland.
• Own Car and Driving License

Competitive Salary DOE

• Reporting to the Director of Operations the General Operations Manager will manage all aspects of day-to-day operations for the South Dublin (CHO 6) region.
• To work with the Senior Management Team to achieve the annual operational objectives, including quarterly revenue targets and all other operational goals.
• To oversee all department functions in CHO 6 including recruitment and training, care supervision and client care, quality and compliance and scheduling.
• To supervise, manage and lead a team of dedicated Care Managers, Schedulers and Care Supervisors (who in turn coordinate the carer team), to ensure that service levels are maintained to the highest standards.
• To be responsible for ensuring carer capacity in the region driving business growth by working closely with the recruitment team.
• To ensure that carer capacity is prioritised to support all existing services and to facilitate regularly obtaining new HSE care packages, leading the team in targeting priority areas as they change.
• To work closely with and manage the Care Managers to ensure that the service delivery is of a consistently high standard and all quality standards are monitored and maintained.
• To work with the Client Relationship Manager in maximising reach to private clients and to advocate for the needs of all clients as they mature.
• To assist the Care Manager in overseeing the Care Supervisors, by monitoring client and carer numbers and providing resource and leadership as areas grow or when service or operational challenges arise.
• To work closely with the Scheduling team to ensure best use of carer capacity, balancing the scheduling requirements of long-term carers with attracting new carers, and maximising the retention of all quality employees.
• To develop and lead weekly team meetings to include the Care Managers, Schedulers and Care Supervisors bringing clarity to the weekly activity and agreeing focus and collaboration for the coming week.
• To lead relationships with the HSE by being the key point of contact, overseeing excellent service-related communication from the support team, fostering a trusting professional relationship.
• To oversee all HSE reporting and to ensure Quarterly KPIs and all weekly and monthly HSE reports are completed and submitted.
• To attend HSE Management meetings, providing transparent real time information and agreeing new requirements as they develop.
• To support tender and SLA preparation and ensure we meet our service level agreements with the HSE.
• To be responsible for all quality standards in the region and work with the Senior QSC Manager to keep all internal policies, procedures and protocols are up to date, fit for purpose and implemented.
• To run recruitment campaigns for support staff and carry out interviews as required.
• To maintain and promote company values ensuring that these core values are communicated from first point of contact, and during onboarding, giving cohesion and clarity to the roles and objectives of all employees
• To manage complaint handling and resolution.
• To be responsible for HR and performance management including resolution of issues.To be responsible for management of client and employee Health and Safety, Infection Control and PPE Managemen