General Practice Receptionist

at  St Richards Road Surgery

JOB TITLE: MEDICAL RECEPTIONIST MAIN PURPOSE OF POST: To be the main point of contact between the patient, doctors and primary healthcare team. RESPONSIBLE TO: Dr S J T Williams and Partners and Practice Manager LINE MANAGER: Assistant Practice Manager The post holder will work as part of a team under the indirect supervision of the Assistant Practice Manager and undertake tasks and duties delegated by the Assistant Practice Manager or Senior Receptionist. They will work collaboratively with the reception team to meet the needs of patients, following policies and procedures while providing supervision to more junior staff. KEY RESPONSIBILITIES: Communication Health safety and security Quality Teamworking Equality and diversity Information processes Communication Communicate effectively with other team members Communicate effectively with patients and carers, recognising their needs for alternative methods of communication Recognise potential areas of conflict, preventing where possible and reporting to senior members of staff if unable to resolve.
Health safety and security Use the personal security systems within the workplace according to practice guidelines Identify the risks involved in work activities and undertake them in a way that manages the risks Adhere to practice agreed protocols, procedures and guidance Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate Be aware of statutory child health procedures and statutory local guidance and referral criteria Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility Use the computerised information systems monitor safely and according to current protocols and procedures Follow procedures relating to the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health Quality Alert other team members to issues of quality and risk in the care of patients Ensure own actions are consistent with governance systems Know the practice policies available in the practice staff handbook Prioritise, organise and manage own workload in a manner that maintains and promotes quality Participate in the maintenance of quality governance systems and processes across the practice and its activities Support and participate in shared learning across the practice and wider organisation Participate in the review and identify learning from patient complaints, clinical incidents and near-miss events Participate in performance monitoring review of the team, providing feedback as appropriate. Teamworking Understand own role and scope in the organisation and identify how this may develop over time Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working Ensure clear understanding and utilisation of communication systems within the practice Accept delegation from other members of the team, prioritise own workload and ensure effective time-management strategies are embedded in your personal practice Work effectively with others to provide a quality service to internal and external customers Participate in team activities that create opportunities to improve quality of patient experience and care Equality and diversity Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity Enable others to promote equality and diversity in a non-discriminatory culture Support people who need assistance in exercising their rights Monitor and evaluate adherence to local chaperoning policies Act as a role model in good practice relating to equality and diversity Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care Information processes Record information in an accurate and timely fashion using manual or computer systems as appropriate Maintain confidentiality or information relating to patients, relatives, staff and the practice Take the necessary precautions when transmitting information Understand own and others responsibility to the practice regarding Freedom of Information Ac

Please refer the Job description for details