Genesys Engineer

at  Capgemini

HYBRID WORK: 3 DAYS A WEEK

Capgemini is seeking a Genesys Engineer to join Capgemini Financial Services Digital Practice. This is a permanent, full-time position in London, UK and this represents a unique opportunity for someone to enhance their Digital Consulting career.

• Responsible for designing developing and maintaining customer experience solutions using the Genesys Cloud platform
• This role requires a deep understanding of contact center technologies cloud infrastructure and the ability to work collaboratively with various stakeholders to deliver top notch customer service solutions
• Design develop and implement customer experience solutions on the Genesys Cloud CX platform
• Collaborate with cross functional teams to gather requirements and translate them into technical specifications
• Develop and maintain custom integrations and APIs to enhance the functionality of the Genesys Cloud platform
• Troubleshoot and resolve issues related to the Genesys Cloud environment
• Conduct regular performance tuning optimization and maintenance of Genesys Cloud solutions
• Provide technical support and training to internal teams and clients as needed Stay up to date with the latest features and updates of the Genesys
• Cloud platform and integrate them into existing solutions Ensure all solutions comply with industry standards security policies and best practices