German Speaking - Customer Service Advisor

at  Foundever

KEY DETAILS!

• This is a German and English speaking role - Must be fluent in German and English (written and spoken)
• Salary: £26,871.00 per year - Monthly paid (equates to an hourly rate of £13.78 per hour)
• Contract length: 37.5 hrs p/w - Permanent
• Training: Paid training onsite - 1 week, Monday to Friday 9am-5.30pm
• Production: After training, onsite for 4 weeks, assess options to WFH, this will depend on how the performance and attendance is. It will be on a Hybrid model ONLY with 2 days home and 3 in office
• Schedule: This position is working any 5 out of 7 days a week, 37.5 per week - Monday - Friday 08.00 - 17.30; Saturday - Sunday - 9.00 - 17h30
• Expected start date: 24.05.2024

WHAT WE NEED FROM YOU

• Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally in English and German
• Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
• Empathy: the ability to understand and relate to the customer’s perspective
• Patience: the ability to remain calm and composed
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
• Strong teamwork skills: the ability to work effectively with other agents and support teams

As a Foundever Customer Service Advisor, you will be handling inbound contact from our client’s customers. They may have queries or concerns about an event ticket purchase; it’s your job to listen and act on the spot, driving the conversation forward to resolve their query, whilst being trusted to make the right decisions. The delivery of those conversations can take a few forms through voice, email, and chat.
The experiences that the customers have come from the individuality that you bring after getting the proper Foundever training and learning the ins and outs of established procedures, processes, and systems. You will be empowered to use your initiative to provide a resolution for each customer whilst being Creative, showing your commitment and building a connection with every customer you speak to.