German speaking Customer Service Specialist

at  Academic Work Sweden AB

GERMAN SPEAKING CUSTOMER SERVICE SPECIALIST

Do you want to be part of our client Glooko’s international support team in Gothenburg? We are looking for a service-oriented and proactive person who wants to work with customer support for various international markets. If you want to be part of this dynamic workplace, we welcome your application today!
Company: Glooko AB
City: Gothenburg
Job Category: Customer Service
Extent: Full time
Start date: May/June
Type of work: Staffing

TO SUCCEED IN THE ROLE, YOUR PERSONAL SKILLS ARE:

• Structured
• Service-minded
• Problem solver

ABOUT THE ROLE

As a Customer Service Specialist, you will handle incoming calls and emails from patients, healthcare professionals, and retailers. Your tasks include registering and administering customer inquiries as well as follow-up work. You will also handle customer complaints and support the international sales team by informing customers about offers and promotions.
When you step through the doors of the office, you will immediately receive a warm welcome from your colleagues, who are all eager to make you feel welcome and part of the team. The company has a relaxed atmosphere and encourages laughter and a positive culture in the workplace. In this position, you will have the opportunity to develop your skills in both support and the healthcare sector.
In order to succeed in this role you should be able to build good relationships with both customers and colleagues. You are a team player with strong empathic skills who thrives in a high-paced environment. You need to have an analytical and pedagogical approach to provide excellent customer service.