GIS Applications Systems Specialist

at  The City of Vancouver

QUALIFICATIONS

Education and Experience:

• Completion of a two-year diploma in Information Systems or Technology or an equivalent combination of education, training and experience is required
• Recommended Microsoft Certified Professional – Enterprise Administrator or equivalent
• Minimum of 5 years of experience in IT technical role
• Minimum of 2 years of experience in configuration and administration of client/server, commercial of the shelf systems, and web based business applications preferably in GIS

• Some programming and analysis experience is highly desirableExperience in customer service delivery and client communications related to application and security administration

Knowledge, Skills and Abilities:

• Superior customer service skills, strong oral and written communications skills, and the ability to establish and maintain effective working relationships with vendors, technical specialists, and staff
• Superior time management, organizational and interpretive skills, along with accuracy when performing detailed work
• Deep knowledge of the specific application area assigned to the position and wide knowledge of the following applications are desirable:
• GIS, ESRI ArcGIS Enterprise, AGOL and ArcGIS Pro, ESRI’s geodatabase, FME server, and Autodesk Map 3D & CADD
• City’s VanMap system, and its integration with other enterprise systems: Tempest, Infor/Hansen, Lagan, SAP, AMANDA, Open Data, and POSSE
• Experience in Windows server management, IIS configuration, Scripting (Windows PowerShell & Python), and ArcGIS API for Python
• Knowledge of desktop PCs and their configuration, software configuration and packaging, and knowledge with peripherals such as scanners, printers and related equipment
• Knowledge of relational databases – Oracle, MS SQL, Oracle Spatial, SQL Server Spatial
• Understanding of computer security concepts including identity & access management, network security and protocols, application security, and incident management
• Considerable knowledge of MS Office productivity tools
• Experience in a hybrid (on premise and cloud) infrastructure and platform environment leveraging cloud services such as MS Azure, Amazon Web Services
• Demonstrated problem solving skills to investigate application system problems, formulate solutions, and seek assistance when required
• Ability to configure, test, and install new releases or enhancements to application systems
• Ability to make decisions and act quickly in an emergency situation, if required
• Ability to give advice, guidance, assistance or training staff in both manual and computerized system procedures
• Ability to identify opportunities for process improvement
• Ability to develop, implement, and manage effective procedures related to the work, and to manage priorities and exercise independent judgment
• Good attendance is of operational importance
• Ability to accommodate occasional variances in hours of work that may be required to ensure proper support coverage as per operational requirements. Operations are 7:30 am – 6:00 pm Monday to Friday
• Ability to work after business hours, including weekends, to install application upgrades/releases
• Willingness to work on-call to address emergency situations or to work standby to provide extended support hours, including weekends
• Ability to handle multiple talks, deadline pressures, manage priorities, exercise independent judgement, and work in an organized manner
• May be involved in sensitive, confidential or controversial problems and issues related to city staff

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.
The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.
Business Unit/Department: IT, Digital Strategy & 311 (1070)
Affiliation: CUPE 15 Non Pks
Employment Type: Temporary Full Time
Position Start Date: February, 2024
Position End Date: February, 2025
Salary Information: Pay Grade GR-027: $43.82 to $51.78 per hour

MAIN PURPOSE AND FUNCTION

This position is responsible for software configuration, security management, server reliability and availability management activities, as well as for coordination with vendors for software and hardware maintenance and upgrades to complex applications of significant business impact and usage. This position will liaise with technical staff on issues involving operating system patch management, database management, business continuity requirements, service level agreements, package deployments, wireless network connectivity and other activities necessary to maintain and enhance business applications. This position will liaise with business staff across the city departments, as well as with vendors. Duties also include administrative and technical support for key computer applications and support of business processes.

SPECIFIC DUTIES AND RESPONSIBILITIES

System Maintenance and Technical Support

• Provides technical application support for a wide range of internally developed and 3rd party applications and platforms including desktop, network, client server, mobile, web, cloud, externally hosted environments
• Conducts system testing, integration testing to resolve systems issues and anomalies and to respond to customer enquiries
• Conducts regular server software maintenance and patching
• Configures, tests, tracks, installs and manage new releases of, or enhancements to of servebased and workstation-based application systems
• Conducts ongoing technical audits for IT systems, and tracks and reports any anomalies to th team lead
• Works with IT staff, business staff and contractors to maintain and troubleshoot interactions and integration points between various enterprise systems, databases and other technologies
• Investigates and resolves data integrity concerns

PROJECT MANAGEMENT DUTIES

• Leads application systems components of larger projects to implement new products and process changes including
• Assignments and tracking of tasks assigned to other IT staff and client staff
• Determines standards and procedures applicable for tasks
• Documents tasks and provides updates to project manager
• Plans implementation of tasks
• Coordinates activities between other IT teams