Global Account Manager

at  Tate Asia

REQUIREMENTS:

• Bachelors degree, though a Master’s degree is strongly preferred (preferably in Business Administration, Engineering or other related fields)
  Specialization
  :
  Administration / Operations
  Type of Employment
  :
  Permanent
  Minimum Experience
  :
  Fresher
  Work Location
  :
  Singapor

• Drives the profitable growth of strategic Global account(s) by coordinating and managing indirectly commercial teams in the countries.
• Depending on the account, drives commercial performance either at Global level (Global Account Management – GAM) or at Regional level (Regional Account Management) in alignment and close collaboration with the Head of Global Account Management and AP-S Management
• Develop global/regional account strategy and roadmap in alignment with relevant stakeholders (countries, AP-S Management, Head of Global Account Management)
• Assess opportunities and market/competitive environment across geographies and define level of ambition.
• Develop global/regional portfolio/ innovation deployment strategy for account.
• Develop global/regional pricing strategy and ensure consistency in pricing approach across geographies/markets
• Develop NSS defence strategy in relevant geographies
• Build deep business intelligence on the account and the competition, through discussions with customer stakeholders, local teams, market experts and field visits
• Develop a deep understanding of the customer’s current/ future strategy and pain points/needs
• Gather competitive information (e.g., offerings/ locations served by competitors) on a regional level.
• Build and strengthen customer relationships and expand network across the region.
• Develop and maintain relationships with executives of global/regional customer organizations.
• Develop a customer engagement plan and coordinate engagement across different levels of the organization.
• Serve as an escalation point for customers for critical operational topics and manage critical incidents by overseeing customer communication and coordinating workstreams of technical service, quality and key account teams
• Execute strategy and monitor performance against targets, develop mitigation plans together with country teams in case of shortages.
• Be the primary point of contact for major customer communication and overseeing interactions with key customer stakeholders around the region
• Coordinate with Country/Key Account teams across the region, that serve the customer daily.
• Execute regional HQ negotiations, support local efforts, and close regional and local deals (incl. new geographies)
• Review account performance periodically internally and externally with the customer and define improvement measures in alignment with the Head of GAM and AP-S Management and manage implementation together with Country/ Key Account teams.