Global Business Consultant

at  LSEG London Stock Exchange Group

Join Our Team as a Global Business Consultant in and shape the future of customer experience! Do you thrive in a dynamic, fast-paced environment where customer success is paramount? Are you passionate about building relationships and collaborating with diverse teams? If so, then we encourage you to apply for the role of Global Business Consultant (GBC)!
As a GBC you play a pivotal role in ensuring our sales and account management teams understand business policies, order processing, credits, procedures and assists in problem solving all issues. This will be a role that will evolve, and we are looking for someone who wants to grow and evolve too!
The Global Business Consultant role for Global Strategic Accounts (GSA) / KSA (Key Strategic Accounts) is the global lead for all operational matters for our largest accounts. This individual would partner closely with the Global Strategic Relationship Director (GSRD) or Global Business Director (GBD) and the Global Customer Technology Director (GCTD) on all matters related to the assigned accounts. Below are several of the key functions performed by this role.
Provides support to the Sales organisation on general sales-related matters, business policy and procedural issues as well as the development of new tools used by the sales organisation.

Role Responsibilities & Key Accountabilities

• Serves as a primary resource for sales consultants, account managers and sales management to understand content/product offerings, business policies, commissions, promotions, incentives and procedures for all pre-sale issues
• Develops data /content and recommendations for all exceptions to present to the exception committee and conducts monthly and ad-hoc operation reporting analysis
• Contribute to a continuous improvement culture by identifying and implementing innovative solutions
• When necessary and appropriate, communicates pricing and product information to customers directly
• Monitors data, and provides analysis to illustrate sales trends, identify weaknesses in current sales execution and support future sales strategy
• Runs the coordination and investigation of order processing activities, fulfilment, compensation and other requests during and at the end of the month
• Implement effective communication plans and operating rhythm with global teams
• Partner with Commercial Policy and Legal teams to ensure that partnership agreements and special deals comply with LSEG terms & conditions
• Build trusting relationships with key stakeholders both with the customer and within LSEG
• Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure

We are seeking a driven individual with:

• Outstanding organisation skills with demonstrable experience in customer support and business administration
• A passion for problem-solving and a strong analytical mind
• Excellent communication and interpersonal skills
• The ability to work effectively in a team environment and build strong relationships
• Proficiency in MS Office Suite, with advanced expertise in Excel and PowerPoint
• Collaborative and proactive, the ability to have a forward thinking approach
• Able to prioritise and manage time efficiently and optimally
• Outstanding stakeholder engagement skills and the ability to work in a fast paced environment

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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• Serves as a primary resource for sales consultants, account managers and sales management to understand content/product offerings, business policies, commissions, promotions, incentives and procedures for all pre-sale issues
• Develops data /content and recommendations for all exceptions to present to the exception committee and conducts monthly and ad-hoc operation reporting analysis
• Contribute to a continuous improvement culture by identifying and implementing innovative solutions
• When necessary and appropriate, communicates pricing and product information to customers directly
• Monitors data, and provides analysis to illustrate sales trends, identify weaknesses in current sales execution and support future sales strategy
• Runs the coordination and investigation of order processing activities, fulfilment, compensation and other requests during and at the end of the month
• Implement effective communication plans and operating rhythm with global teams
• Partner with Commercial Policy and Legal teams to ensure that partnership agreements and special deals comply with LSEG terms & conditions
• Build trusting relationships with key stakeholders both with the customer and within LSEG
• Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedur