Global Fund Services Relationship Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

In today’s complex and dynamic environment, clients expect to be serviced by professionals who understand the mutual fund industry and their client’s expectations and strategic goals. U.S. Bancorp Fund Services (USBFS) Relationship Managers are viewed as trusted advisors and we work with our clients to continually assess the rapidly changing business environment to provide expertise and guidance so our clients can focus on growing their firm’s assets. Job duties include maximizing client retention and expanding product development and services. Monitor client asset levels and propose fee structure amendments. Conduct monthly client risk assessments measuring client satisfaction levels for each service line offered by USBFS. Proactively make recommendations to clients to maintain and increase service levels offered by USBFS. Research client’s products and existing services to identify sales opportunities. Coordinate interdepartmental meetings to facilitate open communication among internal personnel to effectively develop strategies and solutions to meet clients’ requests. Maintain open client communication by coordinating and facilitating client tours of USBFS’ operations, hosting at various conferences, and attending Board of Directors’ meetings (if necessary). Review and approve all business line invoices of USBFS and U.S. Bank, N.A. for reasonableness and accuracy. Prepare and complete transfer agent audit request and information for SEC Exams. Review and approve shareholder statements, shareholder applications, regulatory documents and tax forms. Manage challenging client relationships and/or fund structures. Participate and represent the Relationship Management Department on USBFS internal committees, external committees and at seminars/conferences. Develop, improve or implement Relationship Management Department procedures with the goal of enhancing clients’ overall experience working with USBFS. Assist Relationship Managers with training and mentoring of new personnel.

Basic Qualifications

• Bachelor’s degree in business administration or related field, or equivalent experience
• 12 to 16 years of experience in a mutual fund related or brokerage industry position

Preferred Skills/Experience

• Advanced knowledge of the financial services industry and an understanding of operations, legal or accounting principles which impacts the mutual fund industry
• Ability to build strong working relationships by promptly responding to client inquiries and understanding clients’ priorities while working to ensure ongoing client satisfaction
• Demonstrated effective work habits and organizational skills of prioritizing and planning, with the ability to handle multiple tasks while adapting to changing client priorities
• Well-developed ability to produce high-quality work that is accurate and thorough with attention to detail
• Strong analytical and problem-solving skills while using sound business judgment to proactively resolve issues or to quickly identify concerns
• Excellent verbal and written communication skills in working with clients, external auditors and internal personnel throughout the organization
• Proven ability in practicing effective risk management strategies while understanding USBFS’ risk policies
• Proven team-oriented skills
• Advanced knowledge of Microsoft Office products
• Ability to build formula-driven Microsoft Excel spreadsheets
• Flexibility with work hours as required meeting expectations of the client

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la