Global Middle Office- Analyst

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics or any related business course.
• Minimum 2 years related work experience within Trade Support, Middle Office, Investment Operations and or Fund Accounting.
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on fixed night shift schedule

Minimum Skills to Hire/Must Haves:

• Strong knowledge in securities instruments and Investment Operational processes.
• Good analytical and diagnostic skills with knowledge and strong ability of understanding process design.
• Excellent communication skills. (verbal, written and reading comprehension)
• Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. Uses diplomacy and tact to resolve difficult situations. Escalates more serious issues to the Team Manager.

DOMAIN KNOWLEDGE REQUIREMENTS:

• Understand the concepts surrounding Trade Support functions and the Trade Life Cycle.
• Possesses a fundamental understanding of investment transactions, trade lifecycle, and various asset classes
• Good working knowledge in using Bloomberg and other pricing/data sources.
• Knowledge in BBG, SCD, Custodian Portals is highly preferred.
• Intermediate to advanced knowledge regarding Data Management, Pricing, Settlements,
• Reconciliation, Transactions, and Transfers processes.

• Perform day to day operational support (Trade Matching, Settlements and Post settlements, Cash management), prioritizing as necessary.
• Ability to cover tasks that might arise from coverage issues.
• Actively manage risks including but not limited to Operational, Reputational and Settlement.
• Ensure strong understanding of tasks assigned including investment concepts, best practices, and system requirements.
• Ensure willingness to participate in Cross skilling assignments.
• Timely escalation of issues to SME/TL. Proactively mitigate process gaps or potential issues. Assist in creating and updating process documents.
• Ability to think critically and act timely on issue resolutions and escalations.
• Manage and maintain good working relationships with Front Office, Onshore and Offshore counterparts.
• Support analysis to identify root cause of production problems and errors (SOE)and develop timely solutions.
• Strong communication skills and use of tact to resolve conflicts.
• Propose projects and process automations to promote service excellence