Global Operations Manager

at  Webhelp

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Global Operations Manager, you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Are proficient or bilingual in English
• Excellent interpersonal skills, relationship management, communications, analytical, presentation skills, and attention to detail
• Pro-active, entrepreneurial mindset, looking for win-win solutions to deliver additional value to clients without losing sight of internal goals

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Global Operations Manager, you will:

• Analyze forecasts and optimize resource allocation available.
• Operational & continuous improvement reporting toward the client: WBR, MBR, and QBR according to the governance model validated with the client.
• Leading action plan creation & execution to reach client targets.
• Support new sites and new activities opening by sharing best practices and by including them in the current organization with a smooth process for the client & internally.
• Measure cross-regional performance on critical metrics identify and share best practices across regions with the support of the local operational teams
• Coordination & leadership regarding all resources working for this client: production & dedicated support functions teams

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Workplace: Braga, Portugal
• Career development programs, specialized courses, and language classe